Traditionally, MSPs have leveraged commodity solution types that include antivirus, endpoint protection, as well as endpoint detection and response. But a new method of protection has entered the market that is worth discussing as a viable – and more effective – replacement to protect endpoints: Deep Learning. Discover the benefits of adopting the deep learning technology to protect your endpoints. Continue reading
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Guide to a Solid Backup Retention Policy
Backup is one of the most important practices for any business and should be approached with care and attention to detail. And your choice of backup retention and scheduling scenarios should be based on your business needs. This guide provides essential retention considerations and assets which will help you set up your backups properly. Continue reading
How to Keep BaaS Profitable: 5 Essential Steps
While there could be many reasons why BaaS isn’t profitable for some MSPs, there are a few common pitfalls MSPs should avoid when selling BaaS. In many cases, these MSPs are not bundling BaaS with other services, contracted with the right vendor, or offering disaster recovery separately. Continue reading
How to Achieve Total Backup Security with MSP360 Managed Backup
Major data breaches affecting more than 100,000 users appear in the news every week, and minor ones are countless. It’s not only cyberattacks that are to blame; sometimes data is left unsecured due to human error or simple carelessness. Considering this, it is vital to choose a backup solution that will keep your data safe. Continue reading
MSP Help Desk Ticket Escalation
Ticket escalation is the cornerstone process of providing customer support. Improve your customers' experience by enhancing your ticket escalation procedures - and your customers will stay with you for years and bring you the referrals you need in order to grow and thrive. Continue reading
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Comprehensive Guide to Sales for Managed Service Providers
This book explains everything you need to know about MSP sales, from understanding sales channels and designing a sales pitch to qualifying leads and evaluating sales metrics. No matter how foreign sales may feel to you now, this e-book will give you the skills you need to launch and maintain a successful sales operation that ensures long-term profitability for your MSP business. Continue reading
4 Security Practices for Hybrid Cloud
As convenient and user-friendly public cloud environments may be, they are hardly the place to store sensitive data or confidential communications. At the same time, secure cloud environments can come with a hefty price tag. This is why more organizations are turning to hybrid cloud computing, which combines the benefits of both private and public cloud computing. Continue reading
Guide to End-User Verification and a Verification Policy Draft
Imagine that you get a call one morning from an end-user with a request to reset their password. The employee forgot the password or lost a mobile phone and now needs to set things up again. You routinely reset their password and thank them for the call. Later on that day, the organizational network has been successfully attacked, all their files are locked with ransomware, and you need to recover them as fast as possible. Continue reading
MSP’s Guide to Data Classification
If you work with relatively small and few clients, data classification is easy: you need to backup everything, be ready to recover everything and all data should be secure. However, when you manage dozens of clients with hundreds of devices, it becomes harder to implement the same data backup, recovery, and security policy for all the data that your end users operate with. Continue reading
Virtual Machine Backup: 6 Best Tips
No matter how reliable your production VM environments are, don’t make the mistake of assuming they are failure-proof. Natural disasters, human errors, malware, and other threats could all erase virtual machines or make them unavailable. That’s why VM backup should be part and parcel of your data protection strategy.
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Employing Zero Trust Security Model to Protect Your Network
Download our guide to learn about zero trust security model, and find out how to employ this concept to protect your network. Continue reading
How to Dispose Your Clients’ Assets: A Guide for MSPs
Download this guide to learn the best practices to follow with regard to compliance standards and disposing of hardware in general, and how to provide your customers with IT asset disposal services. Continue reading
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