Traditionally, MSPs have leveraged commodity solution types that include antivirus, endpoint protection, as well as endpoint detection and response. But a new method of protection has entered the market that is worth discussing as a viable – and more effective – replacement to protect endpoints: Deep Learning. Discover the benefits of adopting the deep learning technology to protect your endpoints. Continue reading
A badly fitting customer may sound like a lot of trouble. You spend too much time supporting them at this time does not pay off. And at the end of the day, you start losing money and your team is annoyed with such a customer. On the other hand, a customer that fits will bring you more profits and will boost your growth. Thus, you should understand which type of customer is a good fit for your MSP. Continue reading
Healthcare clients can be a pain, many MSPs know that. While working with them you should keep an eye on healthcare compliance and provide an excellent security kit. Learn more key points that you should master before you land more healthcare leads.
Ransomware is here to stay. The number of attacks is growing exponentially as cybercriminals continue to discover new vulnerabilities. However, this situation provides a great opportunity for upselling your managed services. Continue reading
Considering the different sizes of various companies, a backup solution must have tools for both granular and bulk backup plan setup. In MSP360 Managed Backup, you can create a setup for any number of computers via the Remote Deploy feature. Bulk plan deployment and change management significantly reduce the time you spend on maintenance of your clients’ backups. Continue reading
Enhance your backup strategy with this backup policy template and set down standards and best practices for backup within an organization. Continue reading
Contracts and agreements are the foundations of your managed IT business. In this master service agreement template we've covered the essentials that will help you identify the general obligations and liabilities of the parties. Continue reading
Backup is one of the most important practices for any business and should be approached with care and attention to detail. And your choice of backup retention and scheduling scenarios should be based on your business needs. This guide provides essential retention considerations and assets which will help you set up your backups properly. Continue reading
While there could be many reasons why BaaS isn’t profitable for some MSPs, there are a few common pitfalls MSPs should avoid when selling BaaS. In many cases, these MSPs are not bundling BaaS with other services, contracted with the right vendor, or offering disaster recovery separately. Continue reading
Major data breaches affecting more than 100,000 users appear in the news every week, and minor ones are countless. It’s not only cyberattacks that are to blame; sometimes data is left unsecured due to human error or simple carelessness. Considering this, it is vital to choose a backup solution that will keep your data safe. Continue reading
Ticket escalation is the cornerstone process of providing customer support. Improve your customers' experience by enhancing your ticket escalation procedures - and your customers will stay with you for years and bring you the referrals you need in order to grow and thrive. Continue reading
