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Why You Sometimes Cannot See Your Files When Restoring

Why You Sometimes Cannot See Your Files When Restoring

It is sometimes necessary to employ another computer to restore your data from the same cloud storage. Naturally, the computer you're trying to restore your files on must be properly set up. Elsewise, you might face a situation in which some of your files are invisible.  There are 2 ways to ensure that all files are displayed: specify the correct prefix and sync repository.

Table of Contents

    Specifying the Right Prefix

    In order to restore files that were backed up from another machine, you have to ensure that the prefix on the machine you're restoring your files on matches that of the previously mentioned.

    To change the prefix, go to your cloud storage settings.
    prefix1

    Click Advanced Settings.
    prefix2

    Now enter the requisite prefix.
    prefix3

    Sync Repository

    Importantly, the process is somewhat different when it comes to Amazon Glacier. This post will hence touch upon both cases: Glacier and others.

    Glacier

    It’s critical to understand how Amazon Glacier functions so that you don’t get confused by some of its peculiarities. Since Glacier implies not having instant access to your files, it may take some time to even get the list of your files (i.e. Sync Repository). That process takes roughly 3-5 hours to complete. Therefore, if you don't see your files, it is likely that they haven't been synced yet.

    glacier1

    Notice the yellow warning at the bottom of the window. It prompts you to sync repository. Click synced repository.
    glacier2

    Now click Synchronize Now.
    glacier3

    glacier4
    This may take a while!

    Once done, you may commence restoring your files from Amazon Glacier.

    Others

    Other cloud storages do not require such hustles and are therefore easier to work with when it comes to repository sync.

    Open Options.
    options

    Under Repository, click Synchronize Repository.
    repository

    Select the requisite cloud storage. Click Synchronize Now.
    sync-now

    That's it. If you've done everything correctly, your files should be displayed when trying to restore them.

    author avatar
    Alexander K
    Alexander is a solution architect at CloudBerry. He provides the pre-sales technical advice to our customers. Alexander knows all CloudBerry products well and is certified by AWS.