Problem Solving Network Share / Mapped Drive Backup

Network Credentials

Make sure you specified actual network access credentials for network share or mapped drive.

This post applies to MSP360 Backup Windows Desktop PRO and all server editions

1. Go to the "Tools" menu and click on the "Network Credentials" icon.

2. Click "Add" button and specify actual network path, login and password. Click "OK". 

Running Service Under Administrator Rights

In some cases you might need to run Backup Service under administrator account:

1. Go to the "Tools" menu and click "Change Service Account" icon.

2. Enter administrator credentials and click "OK".
The service will be restarted automatically.

Conclusion

If you are experiencing any further issues, please visit our help center.

Alexander N

Alexander is the director of marketing at MSP360 and has been an important member of the company since its inception. He is an expert in IT marketing and has extensive knowledge of cloud storage services. Alexander cooperates with cloud vendors, MSPs, VARs and communicates the market needs and trends to our team.

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