We are excited to announce the launch of MSP360 RMM 2.1, the newest version of our robust remote monitoring and management solution. With this release, we've introduced several powerful features, including seamless ConnectWise ticket creation and simplified company mapping between MSP360 and ConnectWise, along with an update-only mode for third-party patch management, and more.
RMM Alerts Can Now Trigger Ticket Creation in ConnectWise
Now RMM alerts can trigger ticket creation in ConnectWise – just define types of alerts (such as CPU usage) for ticket creation, and that’s it. Additionally, if the issue has resolved itself, the status of the previously created ticket will be updated. For example, if a CPU temperature falls below the configured threshold, the system will automatically update the ticket with a notice that the alert has been resolved. This integration provides real-time data, streamlining the workflow and enabling faster incident resolution.
Simplified Company Mapping Between MSP360 and ConnectWise
MSP360 now includes a powerful company mapping feature as part of its ConnectWise integration, offering a more efficient alternative to the existing user-to-user mapping. Previously, MSP admins could map users manually in the MSP360 console to users in ConnectWise for ticket creation. While this method remains available, the new company mapping feature simplifies the process by automatically associating tickets with relevant company, user, and endpoint details, saving admins valuable time and improving alert management.
With the new company mapping functionality, MSPs can now map entire companies instead of individual users, significantly reducing the administrative effort. Now MSPs can import companies directly from ConnectWise Manage. Admins also have the ability to edit or delete connected companies as needed. These enhancements streamline the ticketing process, save time, and enable faster and more efficient issue investigation.
Custom Alerts for a Specified List of Devices
You can now set custom alerts by selecting devices based on specified parameters such as OS, tag, ID, installed products, and more. Simply filter the devices according to the desired criteria, then click Set RMM Alerts. A window will appear where you can either copy the alert configuration from global settings, a specific company, or a particular computer, or create a completely new customized configuration.
This feature offers convenient and flexible alert configuration, ensuring that all systems are properly monitored while minimizing unnecessary alerts and reducing admin workload.
Pin SNMP Device Details
With the latest update, you can now pin specific OIDs from SNMP devices for quick access, allowing you to easily track key metrics such as printer cartridge levels or paper availability. Simply select the OIDs on the Objects tab, and they will be pinned to the Properties tab for easy reference. This ensures that information on the device properties of interest is always readily available.
Update-Only Mode for Third-Party Patch Management
We’ve introduced a new Update Only checkbox in the Group Action Tasks when creating an Install or Update Software task for third-party applications. Previously, if an application wasn’t already installed on a computer, the system would automatically install it during the update process, which wasn’t always desirable. Now, you can choose to update software without installing it on systems where it’s not already present.
Conclusion
This release is inspired by the valuable feedback from our community. You can always vote for your desired features or submit new ones on our feedback board. Reach out to us if you have any questions.
If you are already a customer, follow the link to access and try our latest features. If you'd like to try MSP360 RMM, visit this page and start your 15-day free trial.
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