MSP360 Products
MSP360 Managed Connect (Formerly Remote Desktop) Essential Features
MSP360 Managed Connect is a remote access solution with various features that make your remote working processes easier while providing a high degree of safety. With this, you can get access to any services on your customer’s computer, chat or talk with a user to fully understand an issue, and send or receive files.
In this guide, you will learn how to use MSP360 Managed Connect features.
Below we will describe the full functionality, which is now only available for connection through the desktop application. Web-based remote connections have some limitations.
In-session Panels Overview
You’ll see two panels after connection.
The admin panel is shown at the top and has the following options (from left to right):
- Hide panel (“pin” icon)
- Menu
- Chat
- Select active monitor
- Incoming sound
- Microphone
- Full-screen view
- Image quality adjustment
- File transfer
- Disconnect from the remote computer
Click the Menu button to view a list of the other available features. Here, you’ll find session recording, black screen, diagnostics, and more.
The remote user panel is located below and includes the following options:
- Always show on top (“pin” icon)
- Menu
- Chat
- Incoming sound
- Microphone
- Manage outgoing connections
- Disconnect
From the remote user menu, you can start a chat with a partner, record the session, check options, and more.
Statistics
Usage statistics helps you keep track of all your connections and their duration. For example, if you want to calculate your expenses, you can always check how many hours were spent on resolving an issue.
Go to the web console, Reporting tab, and click on Connect Statistics. Here, you can see:
- The admin responsible for the remote session
- Company name
- Target computer
- Start time of the session
- Session duration
Feature Set
MSP360 Managed Connect contains a lot of valuable features for productive remote work. Let’s take a closer look at the basic ones, which can significantly improve the productivity of your remote sessions:
Chat
Whether collaborating with your teammates or providing IT support, chat is a great way to communicate during a session and discuss issues in real time.
File Transfer
Transfer files between your device and remote devices. Just find File transfer on the admin panel and open it.
Session Recording
You can record your remote sessions and then share the recording or play it via the built-in Connect Recorded Session Player.
Black Screen and Remote Input
With the black-screen feature, you can temporarily turn the remote user’s screen black to hide your actions on their computer. The black-screen feature is enabled by default for unattended connections.
You can also temporarily block the remote user’s keyboard and mouse input to prevent any action by them while you are resolving an issue.
Conclusion
MSP360 Managed Connect is a multifunctional solution that can help you in managing most of your users’ IT issues. It is easy to use, stable, fast, and safe; with the options of file transfer, talking, and recording a session, you won’t need any additional software. MSP360 Managed Connect is a complex solution that can address any problem that doesn’t require you to be at the user’s office in person.
Simple. Reliable
