The relentless rise of ransomware has made one thing clear: backups are no longer just a recovery tool but a critical line of defense. For managed service providers (MSPs), protecting client data goes beyond simply having backups—it requires ensuring those backups remain untouchable, even in the face of advanced cyberattacks where threat actors seek to compromise backups in conjunction with ransomware attacks.
The growing threat against backups by cybercriminals in the course of an attack has the industry looking for a stronger definition of what should be included when considering where and how your backups are stored. Continue reading
Those MSPs offering customers solely cybersecurity services to give protection from cyberattack are missing out on an opportunity to strengthen two of their offerings, while improving their customers’ operational availability. Continue reading
While backups seem like a simple enough service offering to execute, there are a number of places MSPs make mistakes that will only cause problems in the future.
Whether you’re new to backups or have been offering them for some time, you’ve no doubt encountered customers that either already have backups running (likely from the last provider they used) or want you to do backups in a specific manner to accommodate their desires. Continue reading
A zero-day vulnerability is a security flaw in an operating system, application, or device that typically has been identified by threat actors, may or may not have been disclosed to or by the software vendor that created the software with the flaw, and has not yet been patched. Continue reading
With so many types of solutions designed to secure your customers’ endpoints from cyberattack, it may be time to take a step back and see if there’s a better way. Continue reading
As an MSP offering cybersecurity services and engaging with customers about securing their environment, you’re going to need to know a thing or two about cyber insurance. Continue reading
As MSPs look for ways to get through to SMBs that aren’t seeing the need for cybersecurity services, the answer lies in shifting the conversation away from technology. Continue reading
Like any service offering, the practice of providing backups to your customers needs to be organized, well-defined, predictable, and profitable. So, why isn’t yours? Continue reading
To be successful and useful, backup service offerings need to consider recovery efforts and objectives well-before a disruptive event occurs. And yet, many MSPs don’t focus on this end-goal. Continue reading
Recoverability depends on much more than just having a backup copy of your customer’s data. If you aren’t properly managing your backups, you may not have anything to recover. Continue reading
The success of pitching your managed service offerings has a lot to do with pricing. You can have the most amazing grouping of services, but if the cost seems too high or low, customers will pass. Pricing is how potential customers determine whether the service has merit and fits their budget. It can literally be the deciding factor between a customer moving ahead and signing up, and one that passes on the service offering. In short, it’s really important to get the MSP pricing right. Continue reading
