There are many data backup tools on the market, and they’re all capable of performing basic data backup operations. The key differentiators between generic backup solutions and those that go the extra mile, however, lie in the levels of manageability, reliability and support that these products deliver. Continue reading
A complex backup procedure requires a solid backup plan. GitLab.com, a multi-million dollar company, learned this the hard way after losing more than 300GB of data due to a failed backup procedure. Continue reading
Imagine that you get a call one morning from an end-user with a request to reset their password. The employee forgot the password or lost a mobile phone and now needs to set things up again. You routinely reset their password and thank them for the call. Later on that day, the organizational network has been successfully attacked, all their files are locked with ransomware, and you need to recover them as fast as possible. Continue reading
Businesses frequently turn to SaaS platforms like Microsoft 365 because they are convenient. They eliminate the need to deploy and manage software on your own servers. That doesn’t mean that SaaS solutions free you from having to manage security. Although SaaS providers manage some facets of security, they delegate many security-related matters -- especially related to data protection and security -- to their customers through a shared responsibility model. Continue reading
Some managed IT providers tend to avoid marketing activities. They believe that providing great services is enough to land new clients. While this is partly true, and you will see a couple of new clients a month thanks to your happy customer base, consisting of your friends and business connections, that's still not enough for sustainable growth. Continue reading
If you work with relatively small and few clients, data classification is easy: you need to backup everything, be ready to recover everything and all data should be secure. However, when you manage dozens of clients with hundreds of devices, it becomes harder to implement the same data backup, recovery, and security policy for all the data that your end users operate with. Continue reading
If you’re an MSP, it’s one thing to hear about what could go wrong with your customers’ data and infrastructure. It’s another to live through full-blown disasters like ransomware attacks and office fires. But these are exactly the types of disruptions that PC Wizard, a Connecticut-based MSP, has faced -- and conquered -- in its mission to deliver flawless managed IT services to its clients. Continue reading
When it comes to backup software, flexibility matters. Backup tools that take a one-size-fits-all approach by giving users minimal customization are poorly suited to meet the needs of the diverse MSP market. That is one of the takeaways from the story of RAB-ITT, an American MSP that provides managed services for small businesses. The company recently migrated from SolarWinds Backup to MSP360 Managed Backup, due in part to its need for a more flexible backup platform. Continue reading
No matter how reliable your production VM environments are, don’t make the mistake of assuming they are failure-proof. Natural disasters, human errors, malware, and other threats could all erase virtual machines or make them unavailable. That’s why VM backup should be part and parcel of your data protection strategy.
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This whitepaper discusses specific technologies and methodologies that MSPs can adopt to ensure that their clients’ day-to-day needs are met, as well as to future-proof their businesses and operations against whatever comes next as the world adapts to post-pandemic realities. Continue reading
If you have a highly automated managed backup routine in place, it can be easy to adopt a “set it and forget it” mindset toward backups. In other words, you stop thinking about your backups, confident that your software is handling everything for you, and that you’ll be able to recover data from your backups whenever disaster strikes. Continue reading
In today’s world, the idea of physically sitting down in front of each system you support as an MSP seems almost quaint. Instead, most MSPs today rely heavily on remote management tools.
This is true even when it comes to data backup and recovery operations. Managed backup software offering remote management features greatly simplifies the tasks required to work with backup data. As a result, it saves time and personnel costs, while providing better results for customers. Continue reading
