Some MSPs have a strict policy in place of not working with hourly clients. While this is understandable for many reasons, there can be beneficial aspects to working with hourly clients. This whitepaper examines break-fix customers and how MSPs can take on hourly clients, and looks at some of the challenges you may encounter by working with these customers. Continue reading
A badly fitting customer may sound like a lot of trouble. You spend too much time supporting them at this time does not pay off. And at the end of the day, you start losing money and your team is annoyed with such a customer. On the other hand, a customer that fits will bring you more profits and will boost your growth. Thus, you should understand which type of customer is a good fit for your MSP. Continue reading
Troubleshooting problems with a network can be a tedious and frustrating task. It’s often not clear what the root cause of network problems is. Some problems are intermittent, which makes them harder to test. Different operating systems, applications and networking hardware may respond to network problems in different ways, leading to inconsistency in symptoms. Continue reading
Ransomware is here to stay. The number of attacks is growing exponentially as cybercriminals continue to discover new vulnerabilities. However, this situation provides a great opportunity for upselling your managed services. Continue reading
As a modern-day managed services provider, you should know that the key is not which services or solutions you provide. It is how you deliver your services. This means that, at any given moment and during the whole lifetime of your company, you should strive towards achieving operational excellence. Continue reading
A service level agreement, or SLA for short, is one of the contracts between a managed services provider and their client. This contract can either guide your client about the right way to communicate with you or lead you to penalties or court. Continue reading
Some believe that backups are a routine that should be set and forgot about. Such people also believe that ransomware attacks, downtime caused by hardware failures, and human mistakes that lead to data loss are things that happen to people in the news, or topic starters on Reddit – in other words, to someone else. Continue reading
As MSPs continue to upscale their clients’ cybersecurity resources, cybercriminals are seemingly not taking it lying down. They are, instead, increasingly responding with more sophisticated types of malware attacks. Continue reading
Considering the different sizes of various companies, a backup solution must have tools for both granular and bulk backup plan setup. In MSP360 Managed Backup, you can create a setup for any number of computers via the Remote Deploy feature. Bulk plan deployment and change management significantly reduce the time you spend on maintenance of your clients’ backups. Continue reading
Security threats come in a dizzying area of shapes and sizes. They range from malware, to improperly configured IAM policies, to malicious insiders and beyond.
How can you identify and remediate so many different types of threats? The answer is threat and vulnerability management. Here’s a primer on how threat and vulnerability management works, and why you may wish to add it to the list of managed services that you offer as an MSP. Continue reading
There is no cloud storage solution that fits all the needs of your company. No solution is built to store data backups and be used as a file-sharing and collaboration service at the same time. Sure, you might try using Microsoft OneDrive or Dropbox for Business for backups, or set up AWS Amazon S3 for file sharing but, in most cases, that would end up as an inefficient, expensive and insecure solution. In this article, we will define how you should choose a cloud storage provider, based on your unique needs. Continue reading
Backup is one of the most important practices for any business and should be approached with care and attention to detail. And your choice of backup retention and scheduling scenarios should be based on your business needs. This guide provides essential retention considerations and assets which will help you set up your backups properly. Continue reading
