The number of cyberattacks is constantly growing; they happen more and more often, and hackers are inventing more and more methods to reach companies’ sensitive data in order to make profit from it. The Gartner experts predict that by 2025, up to 75% of IT companies will become the target of one or more ransomware attacks. Continue reading
Some say that disaster recovery is not that different from backup. Others try to implement a "set it and forget it" backup and disaster recovery solution. And both of these positions are a great way to lose corporate data. Why? Continue reading
The fact that emails, calendars, spreadsheets, and presentations are now always in the cloud brings peace and tranquility into the minds of many people, who believe that their data is now always safe. But is it? While, yes, your data is now managed by Microsoft in their huge and safe data centers, the company does not guarantee you that it will be 100% safe. Continue reading
For small managed services providers, there's typically no need to think about a promotion plan or implementing a tiered structure in their teams. Everyone does everything they can to solve the client's problem. And sometimes, there's no difference between a support team member, a salesperson, and an on-site engineer, since all these roles are carried out by the owner of the company. Continue reading
Before the pandemic, there was a never-ending debate concerning whether or not, as an MSP, you should hire remote employees. Some said that remote employees are less willing to communicate with the rest of the team, so they are difficult to onboard and less effective during working hours. Continue reading
VPNs, or virtual private networks, are trending more than ever with the rise of remote work. But how can a managed service provider take full advantage of what VPNs offer? The needs may be many, but they all boil down to two very common factors - accessibility and security. Continue reading
Amazon S3 has long been one of the world’s most comprehensive and widely used cloud storage services. And MSP360 – which has been an AWS Advanced Technology Partner since 2012 – has long been working closely with Amazon to ensure an optimal experience for customers who choose to back up their data to S3. Continue reading
MSP360 supports a variety of backup methods, each suited to different requirements and use cases. To help you choose which backup type is best for your needs, this whitepaper explains the ins and outs of image-based backup using MSP360 Managed Backup. It also highlights the features that are unique to MSP360’s image-based backup solution. Continue reading
Building a successful MSP business isn’t all about investing in IT infrastructure and streamlining service delivery. That’s just one part of the whole shebang.
You see, to even secure clients in the first place, you’ll need a solid sales and marketing framework. Continue reading
Achieving operational efficiency in your MSP help desk is unlikely without the appropriate set of key performance indicators. And while KPIs are typically concerned with your team, there is another set of indicators showing your customers how good you are at providing services. These indicators are described in your service level agreement. And here comes the question: Should your KPIs and your SLAs be the same set? Continue reading
When you’re planning your backups, file backup is the first cornerstone you use to build your backup strategy. A reliable backup strategy ensures that your files are safe and, in the event of any disaster, you’ll get back on track promptly. Continue reading
Oftentimes, managed service providers (MSPs) may view quarterly business reviews (QBRs) as a formality. The reality is that these meetings are a necessary and valuable opportunity for you to check in with customers. They play an important role in your customer service level and customer retention. The QBR is a chance to check your customer’s pulse and an opportunity to demonstrate value, especially as an MSP. Continue reading
