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3-2-1-0 Backup

The 3-2-1-1-0 Backup Rule: Extend Your Backup Security

The 3-2-1-1-0 Backup Rule: Extend Your Backup Security

The number of cyberattacks is constantly growing; they happen more and more often, and hackers are inventing more and more methods to reach companies’ sensitive data in order to make profit from it. The Gartner experts predict that by 2025, up to 75% of IT companies will become the target of one or more ransomware attacks. Continue reading

Why You Need to Back Up Microsoft 365 and How MSP360 Helps

Why You Need to Back Up Microsoft 365 and How MSP360 Helps

The fact that emails, calendars, spreadsheets, and presentations are now always in the cloud brings peace and tranquility into the minds of many people, who believe that their data is now always safe. But is it? While, yes, your data is now managed by Microsoft in their huge and safe data centers, the company does not guarantee you that it will be 100% safe. Continue reading

How to Promote Your Tech Team

How to Promote Your Tech Team

How to Promote Your Tech Team

For small managed services providers, there's typically no need to think about a promotion plan or implementing a tiered structure in their teams. Everyone does everything they can to solve the client's problem. And sometimes, there's no difference between a support team member, a salesperson, and an on-site engineer, since all these roles are carried out by the owner of the company. Continue reading

AWS and MSP360: A Powerful Combo for Your Data Protection Strategy

AWS and MSP360: A Powerful Combo for Your Data Protection Strategy

Amazon S3 has long been one of the world’s most comprehensive and widely used cloud storage services. And MSP360 – which has been an AWS Advanced Technology Partner since 2012 – has long been working closely with Amazon to ensure an optimal experience for customers who choose to back up their data to S3. Continue reading

Reliable Image-Based Backup with MSP360

Reliable Image-Based Backup with MSP360

MSP360 supports a variety of backup methods, each suited to different requirements and use cases. To help you choose which backup type is best for your needs, this whitepaper explains the ins and outs of image-based backup using MSP360 Managed Backup. It also highlights the features that are unique to MSP360’s image-based backup solution. Continue reading

Do You Need to Make Your SLA a KPI header

Do You Need to Make Your SLA a KPI?

Do You Need to Make Your SLA a KPI?

Achieving operational efficiency in your MSP help desk is unlikely without the appropriate set of key performance indicators. And while KPIs are typically concerned with your team, there is another set of indicators showing your customers how good you are at providing services. These indicators are described in your service level agreement. And here comes the question: Should your KPIs and your SLAs be the same set? Continue reading