Sometimes, you need to reconfigure the partitions of your image-based backup for your backed-up system to fit a new computer or a new system structure – for example, when one of the updates for Windows 10 has changed the partition structure, and this modification might cause failures if you restore an “older” backup. Another common situation is when backed-up and target physical drives have different sizes.
In Windows 10, the “traditional” command prompt that we’ve been using for years (dozens of years, to be exact) has been replaced by PowerShell. Of course, you can still call good old cmd.exe, but all menus and hotkeys now contain PowerShell as a default option, instead of CMD. Let’s sort things out: why did this happen and what’s the difference between these console applications? Continue reading
When an MSP grows and becomes more mature, its owners eventually recognize the need for sales and marketing operations. And yet, many still overlook branding. Although not essential and, for sure, not the first thing to build your MSP around, recognizable branding, such as the vision and the mission statement, the elements of design embedded into various details of your website, office interior, and clothes might become a small, yet visibly shining gem that will allow you to stand out from the crowd even more. Continue reading
Although an MSP’s job is challenging overall, many tasks are routine. And changing backup plans is a part of this routine. Doing this on a single computer is easy but, when you have a customer with 100+ PCs, changing all the plans might take way too long. However, you can significantly reduce the number of working hours you’re going to spend on it. Try our PowerShell module!
In MSPs’ daily work, some cases might seem fast to resolve but others require additional attention, although they are quite ordinary. Almost everyone faces them with at least one of their clients. In this guide, we’re going to describe several situations that are very common in our business and cover solving the associated issues with the help of MSP360 Managed Connect. We’ll also show you some advanced features of the solution.
Your user has an issue with an app and calls for help. One of your administrators connects remotely and tries to resolve the issue. However they realize that they can’t manage it and they need assistance.
MSP360 Managed Connect supports multi-user sessions, meaning that several admins can access one remote session simultaneously. If a junior administrator can’t handle a problem, it’s possible to call a more experienced colleague who will be able to check what’s happening and either give advice or do the job themselves, depending on its complexity.
In this case, the senior administrator receives a message or a call, enters the web console, finds the computer on which the junior encountered the issue, and connects.
Keep in mind that multi-user sessions work only with attended access, which means that you need to select Join an active Windows session when connecting to the computer, and then enter that computer’s PIN.
After successful connection, you’ll see a control admin panel. Click on the icon next to the microphone, and a window will pop up, showing the connected admins and their roles. The “eye” icon indicates view mode; the pencil means full control. To pass control to another admin, hit the “eye” icon next to the name of their computer.
In this way, MSP360 Managed Connect provides your team with the opportunity to work together on the same issue without the need to interrupt a session or use any third-party tools to communicate. This makes their job easier, and helps users to have their issues solved faster.
You need to set up remote access to dozens of new machines. Manual installation might take too long.
Managed Connect has the option for bulk installation within a single company. You’ll just need to get a configured build to customize configuration settings and then utilize the Group Policy feature or an RMM solution.
Create a build with a token for the new company as usual: Downloads / Connect to / Remote Computer Installation. After setting up all the options, you’ll get a link to download this build, or command line keys to use in the deployment process. Please note: if you rename the URL or keys, they won’t work.
The next step depends on which method you prefer: manual installation, the Group Policy feature, or an RMM solution.
After successful installation, all the machines will be shown on the Computers tab.
An engineer is assigned to maintain and monitor four remote radio stations that relay very important communications data between builders of electrical lines. These stations need to maintain a connection, even at a lower connection speed. The location of stations varies from the southern point of the US to the most northerly point of Canada.
All the stations are controlled by computers running the Windows OS. So, the Connect agent can be installed on every computer. Our servers are located across most of the Amazon AWS regions, so we maintain good latency. After installing the agent, several functions are available.
As you can see, with MSP360 Managed Connect , you can master specific tasks without effort.
MSP360 Managed Connect is a highly customizable solution that is suitable for many situations. With it, you can manage both ordinary and out-of-the-usual cases with the same ease. The solution provides the ability to work as a team, flexibility of installation, and a large variety of features that allow you to change the configuration according to your particular needs.
If you have any remaining questions, please contact our pre-sales team.
It is sometimes thought that only big companies are affected by cyberattacks because their data might be worth a fortune. In fact, intruders may prefer smaller ones, since it is easier to compromise their security. When you’re working remotely with a company of any size, it is necessary to keep everything protected. Safety is our first priority, and we do our best for your data to be secure. Continue reading
MSP360 Managed Connect is a remote access solution with various features that make your remote working processes easier while providing a high degree of safety. With this, you can get access to any services on your customer’s computer, chat or talk with a user to fully understand an issue, and send or receive files. Continue reading
When you create a backup or a restore plan, you need to know whether everything goes well. If not, you might want to learn about this immediately, so as to make the necessary corrections. That’s where notifications matter.
MSP360 Managed Backup allows you not only to create various notifications and reports but also to customize them, adding data that you might need in case of emergency. So, if something goes wrong, you’ll be able to react to it without delay, having the maximum information about what has happened.
