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MSP Voice Episode 20 – “How do you CRM?” with Florian Militaru

MSP Voice Episode 20 – “How do you CRM?” with Florian Militaru

This week I talk to Florian Militaru who owns PRO in the Chicago area. Florian came to the US from Romania and started his business in 2003. PRO focuses on residential, break-fix and even some managed services. To run his business, Florian started working with an open source CRM solution, SuiteCRM, and has developed modules that connect to multiple systems and is now his PSA. While not for everyone, developing your own solutions based on open source can save you a lot of money! Continue reading

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MSP Voice Episode 19 – Bart Barcewicz

MSP Voice Episode 19 – Bart Barcewicz

MSP Voice Episode 19 with Bart Barcewicz

October is national cybersecurity month so this week’s guest is Bart Barcewicz from B Suite Cyber Security. Bart and Doug Hazelman discuss security practices in general as well as some things you need to do to make sure you and your customers are secure. Bart also shares some great advice for starting out: “if you want something you’ve never had, you’re going to have to do something you’ve never done Continue reading

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MSP Voice Episode 16 - Brad Proctor

MSP Voice Episode 16 - Brad Proctor

The interview this week is with Brad Proctor from University PC Care in Greenville, NC. Brad talks about his career and also what they had to do to prepare for Hurricane Florence as it headed towards North Carolina. Brad is a big fan of Apple and was instrumental in having University PC Care become an Apple Authorized Service Provider. Brad has some great advice for all MSPs out there! Continue reading

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MSP Voice Episode 15 with Steve Taylor from MSP Webinars

MSP Voice Episode 15 with Steve Taylor from MSP Webinars

This week’s guest is Steve Taylor from MSPWebinars.While Steve still runs an MSP business, he’s been focusing a lot of his time running MSPWebinars, a great resource for MSPs. Steve doesn’t take “vendor” money for sponsorships, he has a subscription model for MSPs. Continue reading

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MSP Voice Episode 13: “SALES!” with Jack Mortell from StratX IT

MSP Voice Episode 13: “SALES!” with Jack Mortell from StratX IT

In this episode, we interview Jack Mortell who is EVP of Sales and Partners at Stratx IT solutions in New York. Statx has about 60 employees and focuses about 90% on the healthcare market. With Jack’s background in sales, we dive a bit deep in this episode about the types of salespeople, who makes a good salesperson and how to make sure you can align the MSP owner’s vision and passion to the salesforce.

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MSP Voice Episode 12: Ryan Day from ITR America

MSP Voice Episode 12: Ryan Day from ITR America

In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.

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MSP Voice Episode 10: James Vickery, Benchmark365

MSP Voice Episode 10: James Vickery, Benchmark365

James is the CEO of Benchmark 365, a private label helpdesk for Managed Service Providers. James is also the owner of I Know IT, an MSP he started in Sydney, Australia in 2003.

In this episode, we discuss James’ experiences and also spend a good amount of time discussing the pricing of services.

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MSP Voice Episode 9: Stuart Blumenthal, MicroAccounting

MSP Voice Episode 9: Stuart Blumenthal, MicroAccounting

In this episode of MSP Voice, we are joined by Stuart Blumenthal from MicroAccounting.

MicroAccounting originates from Dallas and does accounting software, hosting and support and has over 700 clients. We will also be discussing the best of Reddit from the previous week, check out the links below.

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