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MSP Voice Episode 54 – “What’s in a Brand?” with Dave Davenport

MSP Voice Episode 54 – “What’s in a Brand?” with Dave Davenport

MotherG started out in 2006 as a pure play MSP serving the Chicago area (and now expanding to Milwaukee). Over time they’ve gone through several changes, including rebranding to what they’re known as now, MotherG. Dave shares the story of how they picked the name and what it means to them. Continue reading

MSP Voice Episode 53 – “SECURITY” with John Kulas

MSP Voice Episode 53 – “SECURITY” with John Kulas

This week is a special episode where I have a security expert, John Kulas, join me to talk about security. John has spent a lot of time on the security side working for different companies. While he doesn’t work for an MSP he does have some great tips for MSPs (and others) when it comes to security. Continue reading

MSP Voice Episode 52 – “Diversity in Hiring” with Dawn Sizer

MSP Voice Episode 52 – “Diversity in Hiring” with Dawn Sizer

Dawn owns and runs 3rd Element Consulting in central Pennsylvania and she’s expecting some big growth this year. Some of the verticals they focus on are law enforcement and legal. Having spent time in the male-dominated tech industry, Dawn decided that it was time for her to start her own company almost 14 years ago. Continue reading

vCIO Proces

The vCIO Process: What MSPs Should Know

The vCIO Process: What MSPs Should Know

Not every business is large enough to have its own CIO, so instead of employing someone, an MSP or a contractor is oftentimes hired to fill the role. While MSPs are properly trained in the services and offerings they provide, they aren’t always well equipped to tackle the business challenges CIOs face daily. By understanding how CIOs transform businesses, managed services providers can improve how they manage technical environments and deliver business results effectively as vCIOs. Continue reading

MSP Voice Episode 51 – “If You Don’t Ask, You Don’t Get“

MSP Voice Episode 51 – “If You Don’t Ask, You Don’t Get“

Corey runs 5K Technical Services out of Plano, TX. 5K specializes in engineering/architecture firms but also does work with local non-profits. Having spent time working for some big tech companies, Corey decided it was time to branch out on his own and start up 5K. While Corey started his career on the technical side, he eventually chose to focus more on the management (non-technical) as his career progressed. Continue reading

MSP Voice Episode 50 – “Carve Out Your Space” with Hank Holbrook

MSP Voice Episode 50 – “Carve Out Your Space” with Hank Holbrook

Most MSPs on the show offer a range of IT services to small businesses in a particular geographic area, Bluesky Technology is a bit different, they offer one service nationwide. Hank tells me about how focusing on just the one service has helped Bluesky be successful. Continue reading

MSP Voice Episode 49 – “Service is your Edge“ with Bob Wardlow

MSP Voice Episode 49 – “Service is your Edge“ with Bob Wardlow

Starting out in 1982 selling dedicated $12,000 word processors to law offices, Bob quickly saw the change in the landscape as personal computers became prevalent. Leaving sales and starting Corland in 1993, Bob did maintenance and break/fix for many years before transitioning to managed contracts. Bob has also carved out a specialty in programming Microsoft Access databases. Continue reading

MSP Voice Episode 48 – “Talking YouTube” with Tom Lawrence

MSP Voice Episode 48 – “Talking YouTube” with Tom Lawrence

This is our 1 year anniversary week for the MSP Voice podcast!

And this week I was thrilled to have Tom Lawrence back on the podcast. Tom was our first guest and also our most popular. We calculated our top 10 episodes/guests for the first year and Tom came out on top!

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MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack

MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack

Craig runs an MSP in the Los Angeles area and has been in business for 28 years. When they started out, FPA did Accounting systems, custom programming, and infrastructure support, now they basically just do infrastructure support (MSP). While FPA now has 25 staff members, Craig still does a majority of the sales and marketing. Continue reading

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MSP Voice Episode 46 – “Preparing for Disaster“ with Arismonty Beat

MSP Voice Episode 46 – “Preparing for Disaster“ with Arismonty Beat

Arismonty “Monty” is in the Dominican Republic and has built a business by just focusing on a few core services instead of trying to offer everything. With natural disasters like hurricanes and earthquakes, data protection and continuity services are their main offering. Eridani focuses on building trust with their clients and that is paying off in referrals. Continue reading

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MSP Voice Episode 45 – “It’s not 9 to 5” with Jorge Prieto

MSP Voice Episode 45 – “It’s not 9 to 5” with Jorge Prieto

This week we have Jorge Prieto out of Texas. Jorge has been in services for 14 years and joined forces with his friend about 3 years ago and business has been great. Like most, Jorge started out with break-fix but now almost all of his clients are on a monthly contract. Continue reading

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MSP Voice Episode 44 – “Securing Albuquerque” with Joshua Liberman

MSP Voice Episode 44 – “Securing Albuquerque” with Joshua Liberman

Heading out to California to work in the oil and gas industry, Joshua found himself jobless after an explosion in the refinery he was supposed to be working at. While doing odd jobs and temp work, he stumbled onto an opportunity setting up a PC for the temp agency. Working inside appealed to Joshua so he spent the rest of the summer doing PC setups. Continue reading