There are two key reasons any new service should be considered by an MSP: it’s needed by your customer, and you generate a profit providing it. The first is critical — without customer needs, you are offering a solution looking for a problem.
Just like other business owners in other industries, MSP owners are oftentimes conflicted about training employees. While providing employees with training programs seems like the right thing to do from a business standpoint, some employers avoid improving employee development — but why? Continue reading
No one enjoys making a cold call. Yet, people associated with MSPs have no escape from it. Cold calls just continue to be an effective strategy for MSPs despite the occasional horrendous feedback or experience. Continue reading
It is often safer and cheaper to store client backup data in the cloud. The market is full of various solutions for this. In fact, there are so many cloud storage options that you sometimes cannot easily determine which solution best suits your needs. Microsoft Azure Blob Storage is one of the most popular solutions for storing backup data in the cloud.
MSPs operating in today’s ever-changing IT landscape, which becomes increasingly complex and demanding, must use RMM tools to provide best-in-class service to clients. Continue reading
you want to grow your MSP business (and keep it growing), effective sales and marketing are critical. That’s why successful MSPs need to familiarize themselves with sales strategies that work by delivering the greatest payoff for the least investment of time and resources.
If your MSP business is good at what it does, then expect growth to come naturally. And while that would be a great thing overall, increased growth also happens to attract its fair share of challenges. Now, at the center of the whole expansion process is sales. Every growing MSP company ultimately reaches that point where a dedicated sales department becomes a necessity.
MSPs find it challenging to implement balanced compensation plans for their sales teams. New business is tough to come by, prospects are hard to convince, and then there’s the problem of ‘demotivated sales team.’ Continue reading
The whitepaper introduces you to the circular logging on MS Exchange Server. It explains what circular logging is all about, and outlines the processes of enabling and disabling circular logging on Microsoft Exchange Servers editions 2003-2016. You’ll also get pointers on the possible issues you may encounter when it comes to circular logging.
Once considered as a “fun gimmick” cloud database platforms have become massively popular in any production environment - whether SMB or enterprise. Amongst the reasons for their popularity are high accessibility and security, as well as dynamic flexibility. You don’t even have to worry about maintenance, hardware, patching, and scaling.
If you are an MSP or IT service provider who serves healthcare clients, then you know you need to comply with HIPAA (the Health Insurance Portability and Accountability Act). Understanding its requirements, however, can be challenging.
Remote access tools have brought a world of benefits to network administrators, managed service providers, and end-users. In this article, we take a look at benefits of remote support, and offer tips on how MSPs can get the most out of them.
