We’re excited to introduce MSP360 Managed Backup for Microsoft 365 and Google Workspace 4.0 with Object Lock (Immutability) for AWS, Wasabi Hot Cloud Storage and Backblaze B2, SharePoint site restore, support for Organizational Units for Google Workspace, Google Mail backup API improvements, Mail Backup and Archive options improvements, and more. Continue reading
We’re inviting our MSP360 Managed Backup users to participate in the early adoption program for the Offline Editing feature that allows users to view, create, edit, and delete backup plans for computers that are offline. This means users can now manage backups seamlessly without being dependent on the online status of the devices. Continue reading
Because of the nature of the industry, managed service providers (MSPs) are consistently facing the challenge of avoiding burnout. A crucial strategy for maintaining the personal well-being of yourself and your team is to focus on sustainable operations. Continue reading
Nowadays, a common challenge faced by MSPs is the time and effort invested in assisting clients with individual file and folder restoration. In this latest release, we are introducing Online Access 2.0 (Beta) that streamlines data management for MSPs and end-users. Continue reading
In this latest release, we are thrilled to introduce significant improvements to our License Management capabilities. We've streamlined the process of managing licenses for specific computers on the Computers page, making it more intuitive and efficient than ever before.
Efficiently deploying and managing MSP360 software agents across multiple computers in a network can be a time-consuming and challenging task. However, with the advent of network discovery tools, this process has become significantly easier. In this article, we will explore the capabilities and benefits of the MSP360 Network Discovery Tool, which serves as a valuable asset for bulk deployment of backup, remote monitoring and management (RMM), and Connect agents.
One of the primary functions of the Network Discovery Tool is to deploy the most recent versions of required agents simultaneously across multiple computers. This feature eliminates the need for manual installation on each individual machine, saving valuable time and effort. By automating the deployment process, administrators can ensure consistency and efficiency throughout the network, thereby boosting productivity.
Understanding the composition of your network is vital for effective management. The Network Discovery Tool enables administrators to identify all the computers within their domain or local network and provides a clear overview of the computers present, allowing for informed decision-making and resource allocation.
After completing a bulk deployment, it is crucial to have a comprehensive report detailing the actions taken and any skipped deployments. The Network Discovery Tool provides administrators with a detailed report, enabling them to track the success of the deployment and identify any potential issues or discrepancies. This feature enhances accountability and facilitates efficient troubleshooting if necessary.
In addition to initial network inventory, the Network Discovery Tool offers the ability to track new computers that join the network. By constantly monitoring the network, administrators can ensure that no computers are inadvertently omitted from their management scope. This capability enhances network security, enabling prompt identification and integration of new devices.
To start working with this tool, click the Downloads tab, navigate to the Discover and Deploy section, and click Download. Once the tool is downloaded, run the set-up and proceed with the set-up wizard to finish the installation.
With this tool, users can:
Efficiently deploying and managing agents across a network is crucial for any organization. The Network Discovery Tool simplifies these tasks by providing features such as bulk deployment, comprehensive reporting, network inventory, and real-time computer tracking. By utilizing this tool, administrators can save time, streamline operations, and ensure comprehensive coverage within their network environment. Embracing the power of the Network Discovery Tool empowers organizations to enhance productivity, strengthen security, and optimize resource allocation in today's dynamic IT landscape.
Keeping software up to date can be a challenging task, especially for teams that manage multiple applications and operating systems. Every system will typically have different patching requirements and frequencies. That's why having a patch management strategy in place is crucial for ensuring that your team is able to keep all of its applications and systems up to date all of the time.
Continue reading
In this guide, we will overview license management features in MSP360 Platform and walk you through the main steps of the license management process. Continue reading
Once upon a time, business IT environments were relatively simple. They consisted of a few on-prem servers connected to a fleet of PCs. The number of hosts on the network was comparatively small, and network configurations were not particularly complex. Neither were endpoint monitoring and management needs, which could be handled manually. Continue reading
The billing system in MSP360 Managed Backup allows users to set up custom prices and limits for backup and restore monitor clients’ statistics, and simplify the invoice generation process. This feature helps providers to either sell predefined storage packages at a fixed price or opt to charge clients per GB used.
In this guide we will walk you through these billing features in MSP360 Managed Backup, and describe how to configure limits, customize prices, control storage used, and monitor statistics. Continue reading
When you back up your data regularly, performing full backups all the time might be way too resource-demanding. The alternative is a synthetic full backup, which saves your time and bandwidth. Continue reading
Remote monitoring and management, or RMM, tools make MSPs’ jobs more efficient by helping them take a more proactive approach to monitoring and administering the various systems that they manage. RMM solutions also enable automation, which allows MSPs to work faster and operate more effectively at scale.
This article provides an overview of RMM, including what it is, what benefits it offers, and how to use RMM as part of your MSP strategy.
Remote monitoring and management is an approach to IT management that relies on pre-installed tools for monitoring and managing IT systems resources from any location.
An RMM tool could be an application that lets you log in remotely to a server, or it could be a tool that collects data about the server and streams it to a central dashboard where you can monitor all of your servers.
With RMM software, managed service providers can remotely monitor and manage client endpoints, networks, and computers from a distance.
In many cases, MSPs deploy RMM platforms that combine multiple types of RMM functionality – remote logins, remote monitoring, remote administration, and more – into a single product suite.
Remote monitoring and management software unlocks a wide variety of features that make it simple for your IT staff to effortlessly monitor and manage complex IT assets.
Real-time client system monitoring ensures that a system remains protected against vulnerabilities and is operating efficiently. Every device connected to the client's system must have an RMM app installed. This way, all devices connected to the client's network will appear in a single management dashboard under the managed devices section. MSPs can monitor their performance in real time and install software updates as and when needed. In simple words, software deployment and checking network health status becomes easy. This real-time monitoring of the client base helps your team leader know what's happening all across the organization's system.
System alerts
Imagine that a device in your client’s network system encounters an S.M.A.R.T or antivirus issue. In such a scenario, RMM swiftly sends alerts to system administrators and MSPs, enabling them to promptly address potential issues, ranging from incorrect system time to high disk space usage. This software provides immediate solutions, ensuring that your organization experiences minimal downtime. MSPs can even receive real-time push notifications on their mobile devices, enhancing their sense of security and preparedness.
IT automation and scripting
If you want to save time, you can head to the script library on the RMM software dashboard. Run scripts to automate tasks such as cache cleanup, restarting the system, enabling/disabling WakeOnLAN, etc. This automation boosts your work efficiency and helps you manage multiple devices simultaneously.
Patch management
Another feature that makes the RMM tool quite valuable for MSPs is that this software will manage and install security patches, driver updates, and software updates. It will keep complete track of patch runs on your system.
Further reading Patch Management With MSP360 RMM
Reporting and analytics
The RMM tool unlocks customized reports about software inventory, patch history, and system health. Stakeholders can use these reports to make informed decisions based on data, and IT staff can use them as a document for billing purposes.
If you install AI-powered RMM software, it will help you with proactive maintenance. This tool can quickly analyze historical data and patterns and easily predict potential issues that need a quick fix. Once you know which areas have problems, you can easily find their solution to prevent downtime. Since this tool is driven by artificial intelligence, it can quickly remediate routine issues. There won't be any need for manual intervention for handling routine maintenance tasks. As a result, you will experience a boost in the work efficiency of your IT staff.
RMM offers a range of benefits across different areas of a managed services workflow.
RMM software allows your team to monitor systems 24/7 through a centralized dashboard. You don’t have to check each system individually to track its status.
What’s more, because RMM tools work in the background, they collect monitoring data automatically, without disturbing your customers.
Further reading RMM: What Do MSPs Need to Monitor?
With RMM tools, you can provide support from anywhere, regardless of where you or your customers are located. You can also easily support multiple customers at once from a central office.
Further reading The Benefits of Remote Support
RMM tools make it easy to build automated workflows by, for example, setting up automated alerts for monitoring tools, automatically creating tickets to handle support requests, and using scripts to automate incident resolution. Thanks to its professional services automation feature, your IT staff needs to spend less time on the support desk.
In this document, you'll find a PowerShell script that checks the status of the services listed below and sends an email alert if any of them is turned off:
Benefits of RMM also include transparent reporting. Using the data collected by RMM tools, you can create various types of reports about your clients’ systems. For example, you can automatically generate data about how many times you logged in via this remote management software to provide support or how many alerts a client’s system experienced in a given time period.
By consolidating monitoring and management operations into a single platform, RMM tools simplify MSP tasks. They also make information more accessible to anyone on your team who needs it.
RMM tools are critical for scaling MSP operations. By automating workflows and making it easier to support clients spread across a large area, RMM helps your business grow.
RMM tools help your technicians investigate issues faster without having to travel to remote sites. In turn, they increase productivity.
Further reading Core RMM Software Features
RMM tools offer so many benefits that it’s difficult to imagine a successful MSP business operating today without the help of RMM.
RMM plays a vital role in helping MSPs make the jump from a break/fix model to offering proactive managed services. With RMM, it becomes much easier to monitor and manage your clients’ systems on an ongoing, continuous basis. You can identify and fix problems before your customers even know about them.
In addition, RMM helps you deliver more secure managed services. RMM monitoring and security tools can detect threats automatically. You may even be able to use scripts to automate security incident resolution by, for example, blacklisting an IP address that is generating malicious traffic.
RMM reduces downtime, too. By enabling you to find and fix issues proactively, RMM means fewer disruptions for your customers.
Finally, as your customers’ needs change or you seek to offer new types of managed services, RMM provides the flexibility to help you do so. When you spend less time traveling to remote sites or fixing problems manually, you are in a stronger position to offer more services to more customers.
Further reading RMM Security for MSPs: Vulnerabilities and Best Practices
There are hard financial reasons to adopt RMM, too.
Traveling wastes not only time but also money. RMM can improve your operating margins by reducing how much you spend on travel.
RMM platforms that integrate a variety of tools into one suite can also reduce your tool costs. They eliminate the need to pay for separate monitoring tools, remote login solutions, and so on.
By making your technicians more productive, RMM will reduce your labor costs, which may be the single most important factor in boosting your MSP business’s profitability.
Further reading Guide to MSP Profitability
The benefits of RMM may be clear to you as an MSP but less obvious to your customers. They often want the cheapest service model rather than one that includes proactive services via RMM tools.
To help customers understand the value of the types of services that RMM enables, emphasize:
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From faster support to more efficient troubleshooting to less downtime, RMM offers MSPs and their customers a range of benefits. Whether you’re building a new MSP business from scratch or looking for ways to optimize your existing business, RMM should be a part of your strategy.
