Nowadays every managed IT provider has access to the best-in-class software and hardware solutions. Technology and knowledge have become cheaper and more accessible than ever, so, to stand out from the crowd, you need to compete in your excellence at providing services. This means that the value of your services to your customers is based on how professional your approach is, not only to the provision of the technical component of your MSP services but also to communication.

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No one was quite prepared for the current crisis. A lot of businesses have moved their workloads from offices to homes; many have simply shut down. Neither the overall consequences nor the end of the pandemic can be predicted at this point. As an owner of a managed IT business, you need to focus on both strategy and processes in order to stay on track. In this article, we will overview two key areas that might help you.

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The economic impact of the Spanish flu was uniform across all industries. Fast-forward a century, the coronavirus pandemic is proving to be more brutal to some industries than others. The COVID-19 crisis has changed the way we operate as a society. While this pandemic calls for some radical changes, this will make your business more robust and scalable in the long run.

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Today, most workloads are remote and most users are trained and understand what they are doing. Hence, there are far fewer tickets from clients. That means that managed IT professionals have a bit more free time than they are used to having. That is the ideal moment to review internal processes and documentation. It might turn out that some of them need fine-tuning or a complete overhaul.

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