Latest posts

Change layout
IAM in the cloud
5 min read

Identity and Access Management in the Cloud

By on
5 min read

Identity and Access Management in the Cloud

Cloud is becoming so cheap, reliable, and safe that more and more companies are moving workloads there. Anything from database management to IoT, from data storage and backup to email exchange servers, can nowadays be run in the cloud in a scalable and cost-efficient manner. In fact, you can build a company solely upon the infrastructure of one of the cloud giants: Amazon Web Services, Microsoft Azure, or Google Cloud. And, in fact, many companies do this.

Continue reading

By on
top msp certifications 2020
4 min read

Top MSP Certifications in 2024

By on
4 min read

Top MSP Certifications in 2024

The nationwide lockdown has many people going up the wall during the COVID-19 pandemic. However, you can reduce the boredom by keeping yourself occupied. How about getting a certification? It will not only be a better use of time, but it will also make you more marketable. Getting a certification can keep you focused on your career goals and validate your newly acquired skills.

Continue reading

By on
MSP Employee Retention- Three Areas of Improvement
4 min read

MSP Employee Retention: Three Areas of Improvement

By on
4 min read

MSP Employee Retention: Three Areas of Improvement

Retaining employees is just as important -- and challenging -- as finding them in the first place. Although it may sound like a cliché, employees truly are the most valuable asset of any business. Not only do they have the skills and knowledge required to keep operations running, but they are also quite costly to replace. On average, every time an employee leaves, it will cost the business six to nine months' worth of that employee's salary to find a replacement.

Continue reading

By on
Guide to Efficient Employee Onboarding for MSPs
6 min read

Guide to Efficient Employee Onboarding for MSPs

By on
6 min read

Guide to Efficient Employee Onboarding for MSPs

When you’re hiring a new employee, it can be easy to treat the onboarding process as an afterthought. You spend so much time conducting the job search, running interviews, and selecting a candidate that you pay little heed to what has to happen after an applicant receives and accepts a job offer: onboarding.

Continue reading

By on
Hiring Funnel for MSPs- How It Works
6 min read

Hiring Funnel for MSPs: How It Works

By on
6 min read

Hiring Funnel for MSPs: How It Works

The “hiring funnel” refers to the stages that a hire goes through between first becoming aware of your job opportunity and ultimately being hired. The concept is modeled on that of the sales funnel. Understanding the hiring funnel helps you determine whether you’ve created the right job ad and how applicants will behave during the hiring process.

Continue reading

By on
Hiring New Employees- 6 Essentials Steps for MSPs
6 min read

Hiring New Employees: 6 Essential Steps for MSPs

By on
6 min read

Hiring New Employees: 6 Essential Steps for MSPs

If, like many MSP business owners and managers, you come from a technical background, you may not have much formal experience when it comes to hiring employees. This is especially true for smaller MSPs who have worked as one-person shops or with very small teams previously, and are now looking to scale up.

Continue reading

By on
Guide to MSP Job Interview- 20 Key Questions to Ask
168 downloads

Guide to MSP Job Interview: 20 Key Questions to Ask

By on
168 downloads

Guide to MSP Job Interview: 20 Key Questions to Ask

When it comes to those conducting the interviews, information on how to behave, which questions to ask and so on is more difficult to find. Business owners in the MSP space come from technical backgrounds, and have little formal experience in areas such as HR. As a result, they may struggle to conduct effective interviews. To help MSPs avoid these outcomes, this white paper offers guidance on how to conduct effective job interviews in the managed services industry.

Continue reading

By on
10 tips to improve your customer service
6 min read

10 Tips to Improve Customer Service

By on
6 min read

10 Tips to Improve Customer Service

Nowadays every managed IT provider has access to the best-in-class software and hardware solutions. Technology and knowledge have become cheaper and more accessible than ever, so, to stand out from the crowd, you need to compete in your excellence at providing services. This means that the value of your services to your customers is based on how professional your approach is, not only to the provision of the technical component of your MSP services but also to communication.

Continue reading

By on
MSPs: Selling Business Continuity Plans for Better Profits
12 min read

Creating a Business Continuity Plan for Your Customers

By on
12 min read

Creating a Business Continuity Plan for Your Customers

Business Continuity introduction

Ηaving a robust business continuity and disaster recovery plan is essential. These plans outline strategies for ensuring your organization can continue operations in the face of disruptions. The following video, clarifies the distinction between business continuity and disaster recovery plans and guide you through the key steps involved in creating both. Discover how MSP360 can help you develop a comprehensive data protection that safeguards your business's resilience.

Data loss is a very real threat to business operations worldwide. However, many small to medium-sized companies often view protective or proactive actions as unnecessary.

For MSPs, it is important to be more than a reseller or service provider. It is equally necessary to become a business partner that can identify risks and threats and can recommend proactive actions and solutions to protect business operations if a disaster occurs. Continue reading

By on