If, like many MSP business owners and managers, you come from a technical background, you may not have much formal experience when it comes to hiring employees. This is especially true for smaller MSPs who have worked as one-person shops or with very small teams previously, and are now looking to scale up.
When it comes to those conducting the interviews, information on how to behave, which questions to ask and so on is more difficult to find. Business owners in the MSP space come from technical backgrounds, and have little formal experience in areas such as HR. As a result, they may struggle to conduct effective interviews. To help MSPs avoid these outcomes, this white paper offers guidance on how to conduct effective job interviews in the managed services industry.
Nowadays every managed IT provider has access to the best-in-class software and hardware solutions. Technology and knowledge have become cheaper and more accessible than ever, so, to stand out from the crowd, you need to compete in your excellence at providing services. This means that the value of your services to your customers is based on how professional your approach is, not only to the provision of the technical component of your MSP services but also to communication.
Ηaving a robust business continuity and disaster recovery plan is essential. These plans outline strategies for ensuring your organization can continue operations in the face of disruptions. The following video, clarifies the distinction between business continuity and disaster recovery plans and guide you through the key steps involved in creating both. Discover how MSP360 can help you develop a comprehensive data protection that safeguards your business's resilience.
Data loss is a very real threat to business operations worldwide. However, many small to medium-sized companies often view protective or proactive actions as unnecessary.
For MSPs, it is important to be more than a reseller or service provider. It is equally necessary to become a business partner that can identify risks and threats and can recommend proactive actions and solutions to protect business operations if a disaster occurs. Continue reading
Learn more about the essentials of business continuity for companies, including a definition and key concepts, difference between business continuity and disaster recovery planning, measurable metrics in business continuity, including RTO, RPO and cost of downtime.
Download this IT Security Assessment Checklist to assess vulnerabilities and threats, network security, workspace and equipment security, documentation, and more.
For modern companies, data breaches are almost inevitable. That said, you should create a flexible and robust data breach response plan that will allow you to prepare for the unexpected and respond to it promptly, thus minimizing the effect on your client’s operations.
Download the set of free marketing materials created to help MSPs to sell Disaster Recovery. All templates are white-label, so you can brand them with your logo and add any company information you need.
No one was quite prepared for the current crisis. A lot of businesses have moved their workloads from offices to homes; many have simply shut down. Neither the overall consequences nor the end of the pandemic can be predicted at this point. As an owner of a managed IT business, you need to focus on both strategy and processes in order to stay on track. In this article, we will overview two key areas that might help you.
The economic impact of the Spanish flu was uniform across all industries. Fast-forward a century, the coronavirus pandemic is proving to be more brutal to some industries than others. The COVID-19 crisis has changed the way we operate as a society. While this pandemic calls for some radical changes, this will make your business more robust and scalable in the long run.
To highlight the similarities and differences of SolarWinds Backup and MSP360 Backup, this whitepaper compares and contrasts the pricing details, supported operating systems and backup and recovery features of each product. Its goal is to help MSPs decide which tool is the best fit for their data protection needs.
Today, most workloads are remote and most users are trained and understand what they are doing. Hence, there are far fewer tickets from clients. That means that managed IT professionals have a bit more free time than they are used to having. That is the ideal moment to review internal processes and documentation. It might turn out that some of them need fine-tuning or a complete overhaul.
