Transition from Break-Fix to MSP Done Right
Learn how to accomplish the transition from break-fix to MSP successfully and get tips on how to elaborate your offer, and what to do first after the transition.
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Guide to End-User Training for MSPs
Many managed IT providers believe that, no matter how hard you train the end users, they will still click the links, download the malware, provide account information, or simply send corporate money to the malefactors. End-user training is, indeed, not a panacea. However, it aims to decrease the chances of a successful attack or intrusion.
MSP’s Guide to Targeting Prospects with Internal IT
Quite often when you reach out to a new prospect, you might hear: “You know, that sounds great, but we already have an IT department in place.” Whether this “IT department” is a real department or a one-man army, the answer comes across clearly as “not interested”. Or does it? Not really. Companies with internal IT are indeed harder nuts to crack, but there are several possibilities for landing them. In this article, we will overview four such possibilities.
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Louisiana Law Requires MSP Registration with the State
The managed IT provider business is on the rise in the US, and MSPs are operating in every public and private sector of the economy. Many private-sector organizations working with sensitive data were forced to operate under certain compliance regimes, such as HIPAA for the medical sector. These regimes make strict stipulations about the way sensitive data should be managed and IT infrastructure secured in an organization.
Public vs Private Cloud Storage vs Vendor Cloud: What Is Best
Everyone knows that backup is a must nowadays. When you lose your data, you lose money and, in some cases, the whole business or, if you are a managed IT provider, your clients. The amount of data you need to back up is getting bigger and bigger over time. It has got so big, in fact, that the popularity of local storage solutions and local backups is diminishing. You can, for sure, store your data in the cloud, but how do you choose the right option?
3 Reasons Why Efficient IT Is the Key to Business Survival
In uncertain times, only the most efficient businesses will survive. In 2020, it’s obvious that efficiency is based on flawless and streamlined operations that are, in most cases, based on IT solutions. However, this is not obvious to everyone. Sometimes the corporate decision makers fail to see the perspective of robust IT infrastructure and solutions. In this article, we will reveal why exactly your business should invest in IT.
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Efficient Backup Strategy in 3 Steps
According to the National Archives and Records Administration in Washington, D.C., 93% of companies that experienced a data loss resulting in downtime of over 10 days filed for bankruptcy within a year of the disaster. Half of these did so immediately.
LAN Systems Chooses MSP360 to Avoid Hidden Fees and Usability Issues
When you’re choosing software to build a managed backup service, be sure to look out for hidden fees. That’s the takeaway from the story of LAN Systems, a midsize MSP based in the Atlanta, Georgia area that struggled with unexpected costs in its initial backup solution, prior to switching to MSP360 Managed Backup.
ITSM for MSPs: Guide to IT Service Management
IT service management, or ITSM for short, is a strategic approach to optimizing and improving IT service company strategy, goals, objectives, and processes to maximize the quality of the service provided to the customer. This approach is popular among managed service providers who target bigger clients with more advanced IT needs and demands, or those whose aim is to build a flawless and streamlined service.
ITIL Incident and Problem Management Checklist
Download this ITIL Incident and Problem Management Checklist to get an example of ITIL guidance in the context of the Incident Management, Request for Change template, and Post Implementation Review template applicable for Problem Management life cycle.
MSP Client Offboarding Checklist
One day you will lose a customer. Whether it’s due to a highly competitive market, a critical misunderstanding, or the changing landscape pushing the client out of business, to name just a few possibilities, it happens even with the most professional and the best-managed IT providers on the market.
An MSP Service Stack for Landing Bigger Clients
One-man-show managed IT providers sometimes consider big clients to be milk cows for their business. Indeed, the bigger the customer, the bigger the MRR you get, which allows you to enhance processes, hire people, and, in the long run, prosper. However, bigger clients typically have complex needs. They will demand stricter SLAs, more thought-through operations, and higher-end services.
In this article, we will discuss the services that are valued by medium and enterprise-level businesses that MSPs need to focus on.