MSP360 Backup VM edition by default comes with two processor socket licenses included, meaning that you can only backup your virtual machines from tte hypervisor that has no more than two physical processors. If your hypervisor incorporates three or more physical processors, you'll have to purchase an extra processor socket license for each processor. In this article we will explain how to purchase said socket licenses and attach them to your main MSP360 Backup VM edition license.
Purchasing VM socket licenses
Before purchasing socket licenses, see if you have sufficient licenses. Launch MSP360 Backup. Click on the MSP360 button, point to Help, and click About.
See if the number of sockets you have on your license matches the number of your physical processors.
If there's a mismatch, you'll encounter an error when trying to back up virtual machines in the Backup Wizard:
From the screnshot above you can infer that we're trying to back up virtual machines from hypervisors that collectively have 4 sockets. That means we need at least two more socket licenses added to our primary MSP360 Backup license. To do that, head over to ShareIt and purchase two socket licenses.
When done, go to MSP360 Central (our central place for license management) and there you should see your newly purchased socket licenses. The next step is license allocation. Under Manage, click Allocate License.
Select your current MSP360 Backup VM license and click Apply. Do that for both (or however many you've purchased) socket licenses.
Now go back to the About window and click Update License. The license will shortly be updated.
Restart the app. The number of available sockets should reflect the freshly purchased VM socket licenses (including the default two):
Now you're pretty much all set. If you try to back up virtual machines from a hypervisor with more than two sockets (four in our case), the backup plan will be configured and executed smoothly and flawlessly.
