We’re thrilled to introduce MSP360 RMM 2.2, the latest version of our remote monitoring and management software. This release brings impactful updates, including the RMM Alert Profiles for streamlined alert configuration and control, the ability to trigger post-actions from alerts, and support for software installation directly from a network share or local disk. It also includes several other enhancements designed to optimize your workflow. Continue reading
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7 Ideas for MSPs While Working From Home
If you think working from home is a waste of time, think again. You might be missing out on some of the true gems this unique situation offers. Working from an office or going to customer sites can help MSPs stay super-busy, but they may not get a lot done. Continue reading
Not Offering Anti-Phishing Training? Why Not?
With phishing attacks on the rise, businesses of all sizes are falling victim to the proliferation of scammers in today’s world. Assisting your clients with identifying these types of attacks not only protects them from external threat actors but also shows your added value as an expert in the field.
News You Might’ve Missed. 7-10 April
What's new this week in the news for MSPs? Amazon releases its new application for Windows migrations, Microsoft buys corp.com, a PSA on fake Zoom installers, and phishing scammers are impersonating some prominent government officials. Let's see what's going on.
5 Common Misconceptions MSPs Have About Data Security
Introduction to Data Security
Sometimes, it can feel as if half the job of running an MSP is working as an unpaid cybersecurity consultant to clients. Speak to anyone in the industry, and they can tell you scary stories about clients who wanted passwords disabled, encryption “turned off”, or backups “made invisible”. Continue reading
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Understanding and Managing Projects for MSPs
MSPs offer two basic types of services: Projects and support.
Whereas support services involve ongoing efforts, projects are specific tasks of limited scope -- such as the setup of new servers or the replacement of a phone system. Projects require careful planning and scheduling to get right and complete within the agreed-upon timeframe. Continue reading
MSP360’s Response to COVID-19: A Message from CEO Brian Helwig
The whole world has changed due to the pandemic. Many companies are making their best to help others to withstand the impact. At MSP360 we are also developing a solution to help our customers. Read on for the official message from MSP360 CEO, Brian Helwig.
Are You Selling Your MSP Services on Price or Quality?
MSPs have always faced sales challenges. Overcoming sales objections isn’t something many MSP owners enjoy handling. They’d rather focus their efforts elsewhere. But here’s the good news: MSPs can overcome one of the most common sales objections by simply tweaking their approach to sales. Continue reading
5 Critical Features Missing in SolarWinds Backup
SolarWinds Backup is a tool for basic backup and recovery scenarios. However, if you’re an MSP with more robust data backup and recovery needs, SolarWinds Backup may not cut it for you. It lacks flexibility -- in terms of multiple cloud storage options, broad operating system support, and more -- to enable sophisticated backup and recovery strategies. It is also less cost-effective than similar tools due to the limitations it imposes on where and how you store backup data. Continue reading
Content Marketing Tips from a Seasoned MSP
Want to get started with content marketing for your MSP business? Keep reading for tips from Thomas Lawrence of Lawrence Systems, a seasoned MSP who has built an extensive content marketing operation. In this article, which is based on an interview with Thomas, you’ll find critical tips on what works and what doesn’t when it comes to content marketing for MSPs. Continue reading
News You Might’ve Missed. 30 March – 03 April
What's new in the news this week for MSPs? Another week in quarantine and shutdown for many of us. Amazon releases its investigator service for general use, and Microsoft rebrands Office365. Meanwhile, hackers and other breaches predominate. The world is moving ahead, with lots of changes afoot. Let’s see what's going on.
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Stop Losing Customers Before It’s Too Late
Imagine that you have just lost a customer. While this is not a reason for an immediate panic attack, customers leave and it’s the reality for every business, this is a sign that not all processes in your managed IT business are running smoothly.
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