Blog Articles

In today’s competitive business landscape, there is no real differentiator between the types of services offered by MSPs. This means that managed service providers must work harder than ever to ensure the survival of their businesses. You’ll lose out to the competition if you’re unable to bring in new clients consistently and retain existing ones. Continue reading

There’s an ancient Chinese curse that goes something like this: may you live in interesting times. To be perfectly honest, I’m hoping that these “interesting” times return to normal sometime soon. Continue reading

What's new this week in the news for MSPs?

AWS Launches Kendra; New Office 365 Feature Blocks Email Storms; Amazon Now Calls JEDI Microsoft Contract Fatally Flawed; Google Cloud VMware Engine Rolled Out; Texas Courts Hit by Ransomware; Thunderbolt Exploit Gives Hackers Access to Locked PCs; Ramsay Malware Steals Files from Secured Air-Gapped Computers; and Microsoft Warning on COVID-19 Phishing Malware. Let's see what's going on.

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No one was quite prepared for the current crisis. A lot of businesses have moved their workloads from offices to homes; many have simply shut down. Neither the overall consequences nor the end of the pandemic can be predicted at this point. As an owner of a managed IT business, you need to focus on both strategy and processes in order to stay on track. In this article, we will overview two key areas that might help you.

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Microsoft Exchange has long been a tried-and-true on-premise workhorse. It’s been a popular choice for email, offering total administrative control along with speed and the ability to customize as needed. Continue reading

The economic impact of the Spanish flu was uniform across all industries. Fast-forward a century, the coronavirus pandemic is proving to be more brutal to some industries than others. The COVID-19 crisis has changed the way we operate as a society. While this pandemic calls for some radical changes, this will make your business more robust and scalable in the long run.

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What's new this week in the news for MSPs?

Microsoft VMware Solution preview launches; Fresenius Hospital suffers ransomware attack; Microsoft's Github account allegedly Hacked and 500GB stolen; Cisco Webex hit by phishing scam; GoDaddy data breach exposes 28K hosting accounts; and Layoffs.fyi shares job info and layoffs. Let's see what's going on.

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There’s nothing new or especially significant about the remote work concept. Students and employees have been doing it in increasing numbers over the past decade. What changed the game was the recent immediate mass exodus from workplaces and classrooms to home offices or even the living room table as a result of the COVID-19 pandemic.  Continue reading

Today, most workloads are remote and most users are trained and understand what they are doing. Hence, there are far fewer tickets from clients. That means that managed IT professionals have a bit more free time than they are used to having. That is the ideal moment to review internal processes and documentation. It might turn out that some of them need fine-tuning or a complete overhaul.

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This week Microsoft enhances Kubernetes features and Red Hat integrations; Amazon launches Keyspaces for Apache Cassandra; a PAAY LLC database exposes 2.5 million credit card transactions online; Microsoft patches a security flaw in Microsoft Teams; and a hacker group is targeting businesses on the Revive ad-server platform. Let's see what's going on.

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