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| 3 min read

MSP360 VM Backup: Host-Level vs. Guest-Level Approaches

When it comes to protecting your virtual environment, the main question that you face is which approach to choose. Depending on your virtual environment, MSP360 Backup offers two possible ways you can choose from: guest-level or host-level backup.

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| 6 min read

The Importance of Patching While Working Remotely

Remote work environments have exclusively changed how organizations approach cybersecurity. This has fashioned a new tact where there is a greater need for patching and a renewed urgency to educate employees on the critical importance of patching and better security hygiene.

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| 5 min read

Application Rationalization Guide and a Framework

In a small organization, it’s easy to track and manage the usage of applications. However, over time, more internal departments appear, more people start to communicate with each other, and operations become more interconnected and complex. All that needs more complex solutions, more licenses, and m

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| 6 min read

Hybrid Cloud Backup: All You Need to Know

Let’s face it. Although only about 17% of businesses lack data backups, the truth of the matter is, they are not the only ones at risk. It turns out that quite a huge fraction of backed-up organizations are still running poorly optimized backup solutions.

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| 4 min read

News You Might’ve Missed. 09 – 12 Nov

What's new this week in the news for MSPs? Amazon Web Services launches enhancements to its data storage services; AWS simplifies network traffic inspection with its Gateway Load Balancer; RansomEXX has a new version targeting Linux systems; Ragnar

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| 3 min read

3 Practices to Communicate Effectively with MSP Clients

When it comes to running an MSP business, it’s easy to think the key to success is all about technology. However, it’s just as much about communication.

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| 3 min read

Service Desk vs Help Desk: The Difference Explained

Most of your clients and even most of your tech staffers won’t see any difference between a service desk and a help desk. In fact, many, if not all, MSPs themselves tend to not notice the difference between these

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| 5 min read

MSP Knowledge Management Guide

Imagine that you employed the best tier-two staffer in the world. This person knows just about everything about your clients, can draw a network map for any of them with their eyes closed, standing on one leg in a dark

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| 4 min read

News You Might’ve Missed. 02 – 06 Nov

What's new this week in the news for MSPs? Public registry plans for Docker container images by Amazon Web Services; new ransomware RegretLocker targets Windows virtual machines; phishing attack results in a loss of $2.3 million for

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| 2 min read

Research Time: To Charge or Not to Charge

MSPs don’t know everything about every piece of technology, solution, or cyberthreat. There’s just so much to know. It’s impossible to know how to fix every problem that arises. IT infrastructures are complex. If you find yourself researching problems, you’re not alone. But when you do, do you charg

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| 3 min read

How to Properly Move a New Client from a Previous MSP

When acquiring a new client, there are always ups and downs. There’s usually that initial phase of excitement and exhilaration, where your confidence as a salesperson is at a high. Then, what follows is the realization of having to deliver on your promises, a stressful moment for any business owner.

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