We’re thrilled to introduce MSP360 RMM 2.2, the latest version of our remote monitoring and management software. This release brings impactful updates, including the RMM Alert Profiles for streamlined alert configuration and control, the ability to trigger post-actions from alerts, and support for software installation directly from a network share or local disk. It also includes several other enhancements designed to optimize your workflow. Continue reading
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MSP Software and Hardware Tools
A successful managed services business requires the right technology stack. Some tools within the stack, such as remote monitoring and management software, may be obvious. Others, like finance and accounting tools, are less so. But in order to work as efficiently as possible, it's important to be sure your MSP technology stack addresses all of your business' needs. Continue reading
News You Might’ve Missed. 01 – 05 June
What's new this week in the news for MSPs?
Azure Maps Previewed by Microsoft; USBCulprit Malware Group Stealing SE Asia Government Data; NASA Contractor Allegedly Attacked by DopplePaymer Ransomware Group; Valak Malware Lifting Credentials from Exchange Servers; Cisco Servers Hacked; More US Colleges Hit by Netwalker Ransomware; and Office365 Targeted with Phishing Scam. Let's see what's going on.
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17 MSP Statistics to Show the Value of Managed Services
Convincing businesses to leverage your IT services can be tough. What can you do to demonstrate the value your MSP provides to clients? Well, numbers are more persuasive than words. Here is a list of 17 statistics broken down into three categories for you to use the data to drive your MSP sales approach. Continue reading
MSP360 Office365/G Suite Backup Update and New UI Sneak-Peek
As always, we are really glad to tell you about the new features we have implemented in our Office 365 / G Suite Backup Solution. The most popular features you have requested previously were carefully chosen, “weighted” and added to the development roadmap. Now let me dive in with some more details of these features: Continue reading
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Are COVID-19 Tracing Apps a Threat to Personal Privacy?
News broke last April, at the height of the pandemic fears, that Google, Apple, and MIT were working together to build a smartphone app that would conduct contact tracing much faster and more efficiently than the old way of hiring humans to do the same thing. Continue reading
News You Might’ve Missed. 25 – 29 May
What's new this week in the news for MSPs? Docker and Microsoft Join to Make Azure Container Projects Simpler; Fake COVID-19 Map Delivers New Ransomware in Italy; Ransomware Are Using Virtual Machines to Deploy; Maze Hackers Leak Credit Card Data from the Bank of Costa Rica; a Russian Hacking Group Uses Gmail to Deliver Turla Malware Commands; and more.
10 Tips to Improve Customer Service
Nowadays every managed IT provider has access to the best-in-class software and hardware solutions. Technology and knowledge have become cheaper and more accessible than ever, so, to stand out from the crowd, you need to compete in your excellence at providing services. This means that the value of your services to your customers is based on how professional your approach is, not only to the provision of the technical component of your MSP services but also to communication.
Post-COVID-19 Technology Bundle for MSPs
Even though MSPs are constantly reevaluating their technology bundles to fit the needs of their customers, the COVID-19 crisis has forced them to completely rethink their approach to managed IT services.
Readjusting to the “new normal” is going to take businesses time, but MSPs should be the ones on the front lines assisting them with this transformational change, and, in many ways, they already have. Continue reading
How to Get Managed Services Client Referrals
Generating referrals from existing clients can grow your business significantly if you’re willing to dedicate enough time and resources to the effort. MSPs without marketing funds to allocate to other types of MSP marketing strategies — including content marketing, SEO, and influencer marketing — benefit from client referrals when the strategy behind the effort is well thought out and properly executed. Continue reading
News You Might’ve Missed. 18 – 22 May
What's new this week in the news for MSPs?
Google Wins DOD Secure Cloud Management Solution Contract; Google Announces Cloud Next OnAir Event; EasyJet Is Hacked and Loses Nine Million Customer Records; New PipeMon Malware Using Windows Print Processors; NetWalker Ransomware Group Moving to Target Enterprises Only; and Texas Department of Transportation Hit by Ransomware Attack. Let's see what's going on.
Creating a Business Continuity Plan for Your Customers
Business Continuity introduction
Ηaving a robust business continuity and disaster recovery plan is essential. These plans outline strategies for ensuring your organization can continue operations in the face of disruptions. The following video, clarifies the distinction between business continuity and disaster recovery plans and guide you through the key steps involved in creating both. Discover how MSP360 can help you develop a comprehensive data protection that safeguards your business's resilience.
Data loss is a very real threat to business operations worldwide. However, many small to medium-sized companies often view protective or proactive actions as unnecessary.
For MSPs, it is important to be more than a reseller or service provider. It is equally necessary to become a business partner that can identify risks and threats and can recommend proactive actions and solutions to protect business operations if a disaster occurs. Continue reading
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