We’re thrilled to introduce MSP360 RMM 2.2, the latest version of our remote monitoring and management software. This release brings impactful updates, including the RMM Alert Profiles for streamlined alert configuration and control, the ability to trigger post-actions from alerts, and support for software installation directly from a network share or local disk. It also includes several other enhancements designed to optimize your workflow. Continue reading
Featured post
Change layout
First-Call Resolution: What MSPs Should Know
When a customer picks up the phone to call with a problem, are your help desk technicians able to resolve that issue on the first try? First-call resolution is a concept common in call centers, but one that can be extremely helpful to apply to MSPs. As the name suggests, this metric tracks the ability of the support organization to resolve customer problems or answer questions on the first call. Continue reading
News You Might’ve Missed. 05 – 02 Oct
What's new this week in the news for MSPs? Azure and Microsoft 365 services problems continuing; Google debuts Google Workspace for remote worktools integration; US Department of Homeland Security Cybersecurity and Infrastructure Security Agency issues Emotet warning; and COVID-19 clinical trials hit as ransomware targets medical software company. Continue reading
Shadow IT: Risks and Benefits Explained
Shadow IT might be the cause of a security breach at many levels, including data breach through an insecure or legacy solution and up to compliance breach due to uncontrolled data movement. In 2019, this concept was in the top 7 list of IT concerns for US companies. Hence, in most cases, shadow IT is dangerous and MSPs should do their best either to eliminate it or control it. However, there are a couple of surprising upsides for companies implementing shadow IT. Continue reading
How to Restore a Hyper-V Machine with MSP360 Managed Backup
MSP360 Managed Backup 6.3.3 VM Edition brings three new restore options for your Hyper-V virtual machine backups. They are: Continue reading
Don’t miss new articles!
Thank you for subscribing!
MSP360 Managed Backup 6.3.3 Introduces New Hyper-V Backup Features
With the new MSP360 Managed Backup 6.3.3 version, we've brought new and enhanced restore functionality for Hyper-V virtual machines. In this article, we will review these features and discuss the new approach that we've developed.
Continue reading
Best Ways to Respond to Cyberattacks on Your Business
If you run a small business (or even a large one), you probably spend a significant amount of time thinking about how to protect yourself from cyberattacks.
This is, of course, time well spent. You definitely need to understand ransomware attack scenarios, how phishing attacks work, and how to prevent social engineering attacks. Continue reading
News You Might’ve Missed. 28 Sep – 02 Oct
What's New This Week in the News for MSPs? AWS Outposts now includes Amazon S3 storage; Google Cloud set to expand in Europe, the Middle East, and Africa; French shipping conglomerate CMA CGM S.A. hit by Ragnar Locker ransomware; United Health Services hit by ransomware taking them offline; Exorcist 2.0 ransomware pushed by fake software sites; Arthur J. Gallagher insurance group hit by ransomware; and new technique used in phishing campaign targeting corporate Microsoft Office 365 accounts. Continue reading
How to Define the Bundle and Not Overengineer Things
Your managed IT bundle is the cornerstone of your business. The bundle comprises software and hardware solutions, services, prices and other conditions of your services. The core of your bundle and the pricing will be the same for most customers. But the devil will still be in the details, since each of your prospects, even if they come from the same vertical, is unique. So, your price and services offer will also be unique. Continue reading
MSP Cost-Cutting Guide
According to the global payments network Veem, 81% of small businesses in the US are expecting an economic slowdown over the next 12-16 months. In times like these, cost-cutting becomes one of the top priorities for all businesses, including managed IT providers. In this guide, we will overview five great tactics to cut your costs. Continue reading
MSP’s Guide to Procurement as a Service
Are you an MSP looking for an additional revenue stream? If so, offering procurement as a managed service might be just what you need. While this type of offering falls a bit outside the box of traditional managed services, it is a solution that many MSPs are well-positioned to provide to their clients. It can also be quite profitable, provided you take steps to streamline the operations that power it. Continue reading
End of Support for Specific Cloud Storage Providers
Starting from December 1, 2020, MSP360 Managed Backup will no longer work with the following cloud storages: Continue reading
Load more