We’re thrilled to introduce MSP360 RMM 2.2, the latest version of our remote monitoring and management software. This release brings impactful updates, including the RMM Alert Profiles for streamlined alert configuration and control, the ability to trigger post-actions from alerts, and support for software installation directly from a network share or local disk. It also includes several other enhancements designed to optimize your workflow. Continue reading
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MSP360 VM Backup: Host-Level vs. Guest-Level Approaches
When it comes to protecting your virtual environment, the main question that you face is which approach to choose. Depending on your virtual environment, MSP360 Backup offers two possible ways you can choose from: guest-level or host-level backup. Continue reading
The Importance of Patching While Working Remotely
Remote work environments have exclusively changed how organizations approach cybersecurity. This has fashioned a new tact where there is a greater need for patching and a renewed urgency to educate employees on the critical importance of patching and better security hygiene. Continue reading
Application Rationalization Guide and a Framework
In a small organization, it's easy to track and manage the usage of applications. However, over time, more internal departments appear, more people start to communicate with each other, and operations become more interconnected and complex. All that needs more complex solutions, more licenses, and more apps, all of which means more IT management. Continue reading
Hybrid Cloud Backup: All You Need to Know
Let’s face it. Although only about 17% of businesses lack data backups, the truth of the matter is, they are not the only ones at risk. It turns out that quite a huge fraction of backed-up organizations are still running poorly optimized backup solutions. Continue reading
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News You Might’ve Missed. 09 – 12 Nov
What's new this week in the news for MSPs? Amazon Web Services launches enhancements to its data storage services; AWS simplifies network traffic inspection with its Gateway Load Balancer; RansomEXX has a new version targeting Linux systems; Ragnar Locker hits the Italian drinks manufacturer Campari; and Compal Electronics suffers a ransomware attack with a demand for $17 million. Continue reading
3 Practices to Communicate Effectively with MSP Clients
When it comes to running an MSP business, it’s easy to think the key to success is all about technology. However, it’s just as much about communication. Continue reading
Service Desk vs Help Desk: The Difference Explained
Most of your clients and even most of your tech staffers won’t see any difference between a service desk and a help desk. In fact, many, if not all, MSPs themselves tend to not notice the difference between these concepts. However, from the processual and operational points of view, a service desk and a help desk are indeed different concepts. Continue reading
MSP Knowledge Management Guide
Imagine that you employed the best tier-two staffer in the world. This person knows just about everything about your clients, can draw a network map for any of them with their eyes closed, standing on one leg in a dark room. And this perfect T2 is supportive – they will gladly teach any T1 you send them and share and spread their knowledge throughout your whole team. Now, let’s imagine the darkest of days, the day when this T2 leaves you, for whatever reason. Continue reading
News You Might’ve Missed. 02 – 06 Nov
What's new this week in the news for MSPs? Public registry plans for Docker container images by Amazon Web Services; new ransomware RegretLocker targets Windows virtual machines; phishing attack results in a loss of $2.3 million for US Republican Party; Mattel the target in a ransomware attack; and Maze ransomware closes operations and denies making a cartel. Continue reading
Research Time: To Charge or Not to Charge
MSPs don’t know everything about every piece of technology, solution, or cyberthreat. There’s just so much to know. It’s impossible to know how to fix every problem that arises. IT infrastructures are complex. If you find yourself researching problems, you’re not alone. But when you do, do you charge your clients for your time? Continue reading
How to Properly Move a New Client from a Previous MSP
When acquiring a new client, there are always ups and downs. There’s usually that initial phase of excitement and exhilaration, where your confidence as a salesperson is at a high. Then, what follows is the realization of having to deliver on your promises, a stressful moment for any business owner. Continue reading
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