We’re thrilled to introduce MSP360 RMM 2.2, the latest version of our remote monitoring and management software. This release brings impactful updates, including the RMM Alert Profiles for streamlined alert configuration and control, the ability to trigger post-actions from alerts, and support for software installation directly from a network share or local disk. It also includes several other enhancements designed to optimize your workflow. Continue reading
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News You Might’ve Missed. 11 – 15 Jan
What's new this week in the news for MSPs? US warning over cloud services cyberattacks; Babuk Locker new ransomware for 2021; SolarWinds sued over Orion software hack; new Sunspot malware spotted; and Mimecast certificate compromised by hackers. Let's see what it's all about. Continue reading
Serving MSP Healthcare Customers: Tips and Best Practices
Today, technology is at the center of modern medicine, which is why IT expertise is a skill that’s growing in importance for healthcare providers. The complexity of data systems, networks, and cybersecurity continues to increase each day. With this being the case, managed IT service providers (MSPs) are poised to be more valuable than ever. Continue reading
Difference Between Backup and Replication Explained
When it comes to the world of backup, all that glitters isn’t… truly backup.
To best protect your data, it’s essential to distinguish between approaches that could truly be considered backup and those which are better amalgamated under a heading which could be termed “backup-like”. Continue reading
Top Challenges for MSPs in 2024
While MSPs undoubtedly are looking forward to the new year, they may want to first look back at 2023. Many of the challenges they faced in 2023 are simply rolling over into 2024, and if MSPs aren’t careful, they’re going to fall into the same traps. Continue reading
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Cloud Disaster Recovery: Planning and Approaches
For many businesses today, the cloud is an essential component of disaster recovery planning. But integrating cloud-based resources into your disaster recovery strategy can be challenging, because there are so many approaches you can take.
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6 Benefits of Backup as a Service
Backup as a service, or BaaS for short, is an alternative to an on-premises, build-your-own backup solution. BaaS implies offsite backup of your data by a service provider. Typically, it's a centralized tool that allows backup and recovery management and monitoring from a single pane of glass.
In this article, we will define the six core benefits of cloud backup as a service for businesses. Continue reading
Introducing MSP360 Connect (Formerly Remote Desktop) 2.4.1
We are excited to announce the release of version 2.4.1 of MSP360 Connect (formerly Remote Desktop), with new awesome features and performance and usability improvements.
News You Might’ve Missed. 14 – 17 Dec
What's new this week in the news for MSPs? Amazon launches new tools offering better cloud monitoring; US government software provider SolarWinds hacked; new Windows malware expected to target Linux and macOS soon; and lawmakers expect new cybersecurity bills in 2021.
Let's see what it's all about. Continue reading
Should You Outsource Your MSP Help Desk?
You might already be using an MSP help desk software to manage questions from users and customers, ensuring everything is streamlined and organized. But outsourcing your help desk can prove beneficial for the future growth of your business.
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Guide to SD-WAN Approach
As the pandemic has run rampant across the globe over the last few months, countless companies have made the switch to remote work. Even as the effects of the pandemic begin to slow, it is unclear how many companies will return to in-person work. Continue reading
MSP Master Service Agreement: 5 Essentials It Should Cover
There are several basic documents each managed IT provider should employ. An MSP master service agreement, MSA for short, is one of these, and the first to be set up. This is the agreement that defines the obligations of two parties – you as an MSP, and your client. Continue reading
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