We’re thrilled to introduce MSP360 RMM 2.2, the latest version of our remote monitoring and management software. This release brings impactful updates, including the RMM Alert Profiles for streamlined alert configuration and control, the ability to trigger post-actions from alerts, and support for software installation directly from a network share or local disk. It also includes several other enhancements designed to optimize your workflow. Continue reading
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News You Might’ve Missed. 01 – 04 February
What's new this week in the news for MSPs? New database tools for developers launched by Google; newly found vulnerability in Azure Functions lets attacker escape to Docker host; TrickBot malware using Masscan to map their target’s network; and new Pro-Ocean malware spreading through Oracle, Redis, and Apache servers.
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IT Process Automation Explained
In a modern-day organization, there are dozens of routine IT operations. Each simple service request or raised ticket requires you or your team members to perform a number of simple, yet mundane, actions to get it resolved. And when there are dozens of raised tickets or service requests a day, each day throughout a year, it's easy to get lost in the process. This is why the concept of IT process automation has become popular. Continue reading
MSPs Growth in 2024: Cloud is the King
Five years ago, many customers were hesitant to adopt cloud solutions, but today it’s clear: The cloud is king. Nowhere is that truer than for MSPs, who have a significant cloud opportunity in front of them in 2024. Continue reading
Backup Policy Best Practices
If you’re responsible for managing backups in an organization, then you might have been asked to author a backup policy (but been unsure about what exactly it entails). A backup policy is a formal document setting out the high-level governance of backups within an organization. Continue reading
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News You Might’ve Missed. 25 – 28 Jan
What's new this week in the news for MSPs? Google launches cloud-based zero-trust security for enterprises; Europol announces Emotet malware will uninstall on April 25th; SolarWinds hackers linked to Mimecast security breach; US DoJ announces global action against NetWalker; and SonicWall hacking used its zero-days product, it says. Continue reading
How to Migrate to a New Managed Backup Solution
If you’re a managed service provider (MSP) offering backup as a service (BaaS) for clients, then architecting your technology stack in the most efficient way is an important part of delivering value to your customers. Continue reading
PowerShell vs CMD: the Difference Explained
In Windows 10, the “traditional” command prompt that we’ve been using for years (dozens of years, to be exact) has been replaced by PowerShell. Of course, you can still call good old cmd.exe, but all menus and hotkeys now contain PowerShell as a default option, instead of CMD. Let’s sort things out: why did this happen and what’s the difference between these console applications? Continue reading
Help Desk Certification: The Value for MSPs Explained
You only start a managed IT business if you are already a great technician. As time goes by and your MSP grows, you typically hire another technician to help you with the clients, and a salesman to boost your prospect numbers. If your services are great and your sales are healthy, over time you will hire more technicians and more salespeople and become bigger. Continue reading
News You Might’ve Missed. 18 – 22 Jan
What's new this week in the news for MSPs? How the SolarWinds Hackers skipped detection by Microsoft; researchers find new malware from SolarWinds attack; "vishing" or voice phishing attacks warning from FBI; and hackers attack utility developer IObit to spread ransomware to members. Continue reading
Disaster Recovery FAQ: Essential Definitions for IT Pros and MSPs
Some IT professionals believe that having automated data backups enables them to perform disaster recovery. As many of you know, this is far from the case.
To create a robust disaster recovery plan, you must understand the concepts, terms, and definitions that underlie it. In this FAQ section, we'll go over the main approaches and topics for disaster recovery and give you links to other guides that go into more detail on most of these topics. Continue reading
How MSSPs Can Serve Healthcare Clients Amid Rising Cyberattacks
With the recent vaccine breakthroughs in COVID-19 occurring around the world, IT security service providers for healthcare clients have been on high alert. Cybercrime is more prominent in this industry than ever, as cyberattacks aim to disrupt medical efforts and IT systems. While government officials are telling hospitals to do what they can in order to protect against these attacks, there’s only so much they can do on their own. Continue reading
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