We’re excited to introduce MSP360 Managed Backup 7.0, with the new Backup Storage Browser feature, the ability to seamlessly add network shares to the backup plan source directly from the management console, Windows Server restore directly to cloud-based virtual machines, an Overdue status for endpoints on the Computers page, and the ability to authorize computers in a single user flow with a new Authorize group action. Continue reading
Building a successful MSP business isn’t all about investing in IT infrastructure and streamlining service delivery. That’s just one part of the whole shebang.
You see, to even secure clients in the first place, you’ll need a solid sales and marketing framework. Continue reading
With the MSP360 Managed Backup 5.5 release, we have significantly reworked the Remote Deploy feature to address our customers’ need for simplified backup management at scale. With the changes we introduced, we have made it more flexible, controlled, and transparent. Continue reading
Achieving operational efficiency in your MSP help desk is unlikely without the appropriate set of key performance indicators. And while KPIs are typically concerned with your team, there is another set of indicators showing your customers how good you are at providing services. These indicators are described in your service level agreement. And here comes the question: Should your KPIs and your SLAs be the same set? Continue reading
MSP360 Managed Remote Desktop 2.7 is here! This update introduces some new useful features. Continue reading
Ransomware attacks have plagued organizations of all sizes in the past few years, and most business owners around the world are looking to not only prevent an attack but also minimize the impact a successful attack will have on their organization. Continue reading
Oftentimes, managed service providers (MSPs) may view quarterly business reviews (QBRs) as a formality. The reality is that these meetings are a necessary and valuable opportunity for you to check in with customers. They play an important role in your customer service level and customer retention. The QBR is a chance to check your customer’s pulse and an opportunity to demonstrate value, especially as an MSP. Continue reading
MSP360 Managed Backup already offers immutability for Amazon S3, which restricts any changes to your data and provides a significant leap forward in keeping your data safe. In release 5.4, we extended this feature to Wasabi storage. Continue reading
We're excited to announce that CloudBerry Explorer 6.2 is out. Our strategy is to make CloudBerry Explorer the most robust and fastest cloud file manager in the industry. To align with this strategy, we decided to discontinue some of the redundant functionality and integrate all cloud storage services in a single product. Continue reading
Today at re:Invent, Amazon introduced the new archive storage class called Amazon S3 Glacier Instant Retrieval, and we’re happy to announce that it’s now supported in MSP360 Backup 7.2.3 and MSP360 Explorer 6.2.1. Continue reading
Cash flow is an issue for many managed service providers (MSPs) as the economy struggles to recover from the effects of COVID-19. The need to maintain cash is more important than ever—and right now, renewals are low-hanging fruit for your business. Keeping up with renewals also promotes engagement with your clients, which can also create more business. Continue reading
What's new this month in the news for MSPs? New optimized Azure virtual machines from Microsoft; legal pressure allegedly making BlackMatter gang go dark; fake cybersecurity warnings out after hacker accesses FBI server; and Emotet botnet gets resurrected. Continue reading
