We’re thrilled to introduce MSP360 RMM 2.2, the latest version of our remote monitoring and management software. This release brings impactful updates, including the RMM Alert Profiles for streamlined alert configuration and control, the ability to trigger post-actions from alerts, and support for software installation directly from a network share or local disk. It also includes several other enhancements designed to optimize your workflow. Continue reading
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News You Might’ve Missed. January 2022
What's new this month in the news for MSPs? Flexible instances for high-performance computing workloads launched by Amazon; 12-year-old vulnerability in a Linux system tool gives hackers root privileges; new warning to NAS users from QNAP on DeadBolt ransomware; prepare for data-wiping cyberattacks says CISA; and more. Continue reading
How MSPs Can Avoid Vendor Lock-In
When it comes to choosing the right products and services, having maximum choice and flexibility is key. However, vendor lock-in factors can prevent managed services providers (MSPs) from realizing the full potential of their business by choosing the best providers. Continue reading
The 3-2-1-1-0 Backup Rule: Extend Your Backup Security
The number of cyberattacks is constantly growing; they happen more and more often, and hackers are inventing more and more methods to reach companies’ sensitive data in order to make profit from it. The Gartner experts predict that by 2025, up to 75% of IT companies will become the target of one or more ransomware attacks. Continue reading
Amazon S3 Glacier Instant Retrieval Storage in MSP360 Managed Backup
MSP360 Managed Backup 5.7 is here! With this release, we are happy to announce that Amazon S3 Glacier Instant Retrieval is now supported in MSP360 Managed Backup. Continue reading
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Disaster Recovery Challenges for SMBs
Some say that disaster recovery is not that different from backup. Others try to implement a "set it and forget it" backup and disaster recovery solution. And both of these positions are a great way to lose corporate data. Why? Continue reading
How to Promote Your Tech Team
For small managed services providers, there's typically no need to think about a promotion plan or implementing a tiered structure in their teams. Everyone does everything they can to solve the client's problem. And sometimes, there's no difference between a support team member, a salesperson, and an on-site engineer, since all these roles are carried out by the owner of the company. Continue reading
Considerations When Hiring Remote MSP Employees
Before the pandemic, there was a never-ending debate concerning whether or not, as an MSP, you should hire remote employees. Some said that remote employees are less willing to communicate with the rest of the team, so they are difficult to onboard and less effective during working hours. Continue reading
VPN Management Best Practices for All Situations
VPNs, or virtual private networks, are trending more than ever with the rise of remote work. But how can a managed service provider take full advantage of what VPNs offer? The needs may be many, but they all boil down to two very common factors - accessibility and security. Continue reading
How MSPs Can Improve Cybersecurity Awareness Training in 2024
When it comes to reducing cybersecurity risk, the human element is key. All it takes is a single click on a malicious link or an accidental download of an infected file and an attack can begin to spread across an entire organization. Continue reading
The Five Largest Ransomware Attacks of 2021 Explained
2021 was a banner year for ransomware, which is a type of malicious software that encrypts files, disrupts the operations of companies, and asks for a ransom in exchange for the release of the data. Attacks have devastated companies of all shapes and sizes, and crippled hospitals, fuel pipelines, food supply organizations and more. Continue reading
MSP360 Launches $1 Desktop Backup for AWS Unified Billing Users
With the MSP360 Managed Backup 5.6 release, we’re introducing a new offering for AWS Unified Billing users. Continue reading
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