We’re thrilled to introduce MSP360 RMM 2.2, the latest version of our remote monitoring and management software. This release brings impactful updates, including the RMM Alert Profiles for streamlined alert configuration and control, the ability to trigger post-actions from alerts, and support for software installation directly from a network share or local disk. It also includes several other enhancements designed to optimize your workflow. Continue reading
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Introducing MSP360 RMM 1.5
Starting with version 1.5, MSP360 RMM goes to a new level by adding Linux support, new RMM policies for Windows patch management, and SNMP monitoring. Thus, MSP360 RMM now has extended support for Windows, macOS, and Linux devices. Continue reading
Introducing Web-Based Remote Access (Beta)
We are pleased to announce that web-based remote access (beta) is out! You can now establish a remote connection via a browser directly from the MSP360 console without having to install the MSP360 Connect application on the computer from which you need to connect. Moreover, you can now connect to multiple remote devices simultaneously in separate browser windows. Continue reading
Simple Ways MSPs Can Build Recurring Revenue
When building a successful managed services provider (MSP) practice, the core is consistently delivering customers the best technology and services possible. But, regarding the business side, it is all about building recurring revenue, which allows the MSP to fuel its operations and ensure stable, long-term growth. Continue reading
MSP Sales Skills
The pandemic has seriously disrupted the MSP sales process in recent years, and while we navigate the new normal, it is still uncertain how much longer we will all have to put up with this. What are the top sales talents your team needs in order to succeed, so that your MSP firm can expand, since growth requires sales? Continue reading
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Why MSPs Need Boots-on-the-Ground Salespeople
While a managed services provider (MSP) may be largely focused on technology and services, spreading the word about those offerings is essential in order to continue growing the business. One key way to do that is to have strong sales practices to prospect for and engage with potential customers. Continue reading
News You Might’ve Missed. November 2022
What's new this month in the news for MSPs? New Azure Cosmos DB vulnerability disclosed by Microsoft; phishing attack compromises 130 Dropbox GitHub repositories; FBI says Hive ransomware attacked over 1,300 businesses, extorting $100m, and more. Continue reading
Why MSPs Get a Bad Rap From Techs, and How to Change That
Hiring the best talent is one of the most assured ways for a managed services provider (MSP) to deliver top-notch services and technology solutions to its customers. However, a talent shortage of millions of qualified IT staff and more experienced technicians is making it harder than ever for MSPs to find the talent they need at a price they can afford. Continue reading
MSP Outsourcing Tips
Customers rely on MSPs to provide important and often sensitive IT services, and many MSPs are hesitant to move those services to an outsourced model. Data security is extremely important and sometimes customers can feel their proprietary data is being “shared”. Letting outsourced employees handle critical customer requests opens up risks that many managers aren’t comfortable with. Will the outsourced employee handle private information responsibly? Will they have the skills to service my customers? Will there be communication issues? Continue reading
What Is a Zero-Day Vulnerability?
A zero-day vulnerability is a security flaw in an operating system, application, or device that typically has been identified by threat actors, may or may not have been disclosed to or by the software vendor that created the software with the flaw, and has not yet been patched. Continue reading
MSP360 Managed Backup Software for Microsoft365 and Google Workspace 3.0
With the release of MSP360 Managed Backup for Microsoft 365 and Google Workspace 3.0, we have updated the retention policy configuration process and improved the user interface of the web control panel. Continue reading
Protecting Critical Data with Geo-Diverse Storage Using Wasabi
Possibly the most important aspect of the Managed Service Providers job is protecting their customers from data loss, which can strike at any time and impact productivity and revenue.
In addition to cybersecurity measures that manage user authentication and access control, keeping critical data secure and available at all times requires a comprehensive, regularly tested backup and recovery strategy. Continue reading
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