Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
Why MSPs Get a Bad Rap From Techs, and How to Change That
Hiring the best talent is one of the most assured ways for a managed services provider (MSP) to deliver top-notch services and technology solutions to its customers. However, a talent shortage of millions of qualified IT staff and more experienced technicians is making it harder than ever for MSPs to find the talent they need at a price they can afford. Continue reading
MSP Outsourcing Tips
Customers rely on MSPs to provide important and often sensitive IT services, and many MSPs are hesitant to move those services to an outsourced model. Data security is extremely important and sometimes customers can feel their proprietary data is being “shared”. Letting outsourced employees handle critical customer requests opens up risks that many managers aren’t comfortable with. Will the outsourced employee handle private information responsibly? Will they have the skills to service my customers? Will there be communication issues? Continue reading
What Is a Zero-Day Vulnerability?
A zero-day vulnerability is a security flaw in an operating system, application, or device that typically has been identified by threat actors, may or may not have been disclosed to or by the software vendor that created the software with the flaw, and has not yet been patched. Continue reading
3 Reasons Why You Should Reconsider Your Endpoint Protection
With so many types of solutions designed to secure your customers’ endpoints from cyberattack, it may be time to take a step back and see if there’s a better way. Continue reading
Firing a Customer: Here’s What MSPs Should Know
When building a successful managed services provider (MSP) business, a lot of the focus naturally tends to be on adding new customers to expand the business. However, if an MSP wants to accelerate its growth, it should also consider when it might be appropriate to remove customers from its lineup. Continue reading
Cyber Insurance: 5 Important Things MSPs Must Know
As an MSP offering cybersecurity services and engaging with customers about securing their environment, you’re going to need to know a thing or two about cyber insurance. Continue reading
5 Steps to One-Person MSP Success
One could argue that there has never been a better time to start and grow a managed services provider (MSP) business. The market has continued to expand, with the global managed services market valued at $152 billion in 2020 and expected to reach $274 billion by 2026 — an incredible opportunity for any new potential business owner. Continue reading
What Are the Key Factors to Building a Profitable MSP Stack?
Building a successful managed services provider (MSP) business is about providing top-notch customer support and services and helping clients to improve their technology capabilities. However, to be able to do that, an MSP needs the right tools to support its customers. Continue reading
5 Steps for Excellent Customer Support
It’s one thing to land a new customer, it’s a whole other task to keep them around for the long term. That’s where it becomes more important than ever for a managed services provider (MSP) to deliver excellent customer support alongside its technology and services to keep those customers around for the long haul. Continue reading
Should You Build Your Own Business Website or Should You Hire Someone?
As customers begin to do their research on managed service providers (MSPs) they want to work with, the search often starts at the MSP’s website. For that reason, an MSP must put its best foot forward when offering an informative website that stands out from the pack and clearly describes why they are the best provider to choose. Continue reading
Cybersecurity Insurance: How It Works and What Plans are Available
Smart IT teams and managed service providers know that they should back up data in order to restore systems to a secure state quickly following a successful cyberattack. But sometimes, backups alone aren’t enough to prevent major damage. There could still be steep financial fallout from a cyberattack, due to loss of revenue, damage to reputation, or legal claims. Continue reading