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MSP Voice Episode 4: Dean Lewis from Chess ICT

MSP Voice Episode 4: Dean Lewis from Chess ICT

Currently working as a Technical Architect at the UK based VAR, Chess ICT. Focusing on both pre-sales design a post-sales implementation, finding himself working most days in the virtualization field. Also a general geek with a passion for technology as a whole, which has led him to be nominated as a VMware vExpert, Veeam Vanguard, and Cisco Champion multiple times. Outside of this, he tries to improve his culinary skills and find that ultimate Indian curry recipe.
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MSP Voice Episode 3: Ross Wimmersberger from 4cIT

MSP Voice Episode 3: Ross Wimmersberger from 4cIT

Ross Wimmersberger is the owner of 4cIT based in Indianapolis, IN. He’s been in business for several years and is now transitioning to an MSP model. He got his start in banking and moved up the corporate ladder to eventually become CTO. Ross also works with several not-for-profits in his area who share his values.

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MSP SLA

Service Level Agreement for Managed IT Service Providers

Service Level Agreement for Managed IT Service Providers

In a dynamic and highly competitive IT services industry where companies can choose from hundreds or even thousands of managed service providers (MSPs) to cater to their end-user systems and IT infrastructure requirements, it is crucial for MSPs to have well-documented principles and policies to guide the successful delivery of service. Continue reading

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Announcing MSP Voice – A New Podcast from MSP360

Announcing MSP Voice – A New Podcast from MSP360

Today we’re excited to launch a new resource for our Managed Service Provider community. MSP Voice is a new podcast from MSPs for MSPs. Each week we plan on releasing a new episode where we interview different MSPs about their business and how they got started. We want this to be a community resource to help all MSPs gain insights into the business of being (or becoming) an MSP. Continue reading

MSP Lead Generation

MSP Lead Generation Tactics

MSP Lead Generation Tactics

If you're in the managed IT services business, it's because you're an IT expert. However, being a successful MSP also requires mastering lead generation and B2B marketing. And because MSP sales training opportunities are few and far between, these can be difficult skills to acquire. That said, with the right MSP lead generation tactics, you can master this part of running an MSP business. Here's a look at several marketing channels that can be useful. Continue reading

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