Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
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MSP Voice Episode 11: Best of Internet
This week we are running a shorter episode of MSP Voice - only Best of Reddit and the most interesting from the web.
Penetration Testing as a Service
If you’re a managed service provider (MSP), your clients might ask your company to conduct penetration testing. Should you be ready to do so? And why is providing penetration testing in the best interests of an MSP? Let's take a look.
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On-Demand vs Break/Fix vs Managed Services
Nowadays everyone in managed services space knows that MSP is a better operating than break/fix or on-demand. But why actually? Let's find out. Continue reading
MSP Voice Episode 10: James Vickery, Benchmark365
James is the CEO of Benchmark 365, a private label helpdesk for Managed Service Providers. James is also the owner of I Know IT, an MSP he started in Sydney, Australia in 2003.
In this episode, we discuss James’ experiences and also spend a good amount of time discussing the pricing of services.
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MSP Voice Episode 9: Stuart Blumenthal, MicroAccounting
In this episode of MSP Voice, we are joined by Stuart Blumenthal from MicroAccounting.
MicroAccounting originates from Dallas and does accounting software, hosting and support and has over 700 clients. We will also be discussing the best of Reddit from the previous week, check out the links below.
MSP Voice Episode 8: Kevin Bissinger
In the 8th episode of MSP Voice, we are joined by Kevin Bissinger from Dentek Systems, Inc.
Dentek Systems, Inc. (DSI) was founded in Richardson, Texas circa 2002 as a turnkey Information Technology and Audio/Video solutions provider. They offer an array of services and support for new and existing small to mid-size companies. Continue reading
MSP Voice Episode 7: Jeff Huber from Five Nines Tech
In this episode of MSP Voice, we are joined by Jeff Huber from Five Nines Tech, California. Jeff has been in the industry for over 30 years since he was 19. He says that despite the lack of entrepreneurial spirit he decided to take over the Five Nines Tech, he was managing for a while. Learn more in the 7th episode of MSP Voice!
MSP Voice Episode 6: Kenny Grayson from Grayson Data Services
Kenny Grayson is the owner of Grayson Data Services in Louisiana. Kenny has a typical managed services business but also does application development for his customers. He doesn’t recommend mixing the two unless you have a firm background in app dev but the combination works well for him.
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Best Document Management Software Options for MSPs
Information is the lifeblood of any organization, particularly when it is used to create valuable business insights or provide a competitive advantage. It is therefore essential that data – in whatever form it takes – is stored securely, but is also instantly accessible when needed. Continue reading
MSP Voice Episode 5: Michael Wayland from Byte-Werx, LLC
Michael Wayland is a managing director in Byte-Werx, Houston. He has a BBA from the University of Houston in Marketing and MBA in Enterprise Resource Planning and Logistics from Lamar University. He likes reading, video-games, Slack and is our guest on the 5th episode of MSP Voice. Tune in! Continue reading
Managed Service Providers vs In-House IT Administrators
The foundation of a successful business is effective decision-making. From operational decisions that are made on a day-to-day basis and tactical decisions which are undertaken by mid-level managers to strategic decisions that are executed by members of top management, it is imperative to weigh the cost and benefits of any option before making a decision that can impact productivity and the bottom line. Continue reading
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