Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
MSP Voice Episode 42 – “It’s All About Relationships” with Michael Baker
I met Michael at the Robin Robins Sales and Marketing Bootcamp last month in Nashville and he agreed to be my guest on this week’s podcast. Michael is the National Director of Business Development for Atiba which basically means he has a number of responsibilities, including sales and social media. Continue reading
MSP Voice Episode 41 – “It’s Not Always About Profit” with Scott Bell
Scott was working in a school and faced a challenge when the school received 400 laptops…how could he get them all set up? He came up with the idea to pool resources from other schools and the idea behind SBTC was born. Unlike many MSPs, Scott runs SBTC as a non-profit. Continue reading
Best Remote Desktop Software for MSPs
Remote desktop software is considered one of the most fundamental resources in the managed IT space. It provides that critical remote link between a service provider’s system and the corresponding client's PCs. Hence, the whole software essentially acts as the core application for managing IT services through a remote network. Continue reading
MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor
Tim Taylor started in the IT services business 20 years ago working out of the trunk of his car. After a successful IT career, he decided that he wanted to go it alone and since that time he’s built an MSP that employs 14 people. Along the way he realized that there weren’t any good books for starting an IT business, so he wrote one. Continue reading
MSP Voice Episode 39 – “Security First” with Anton Kioroglo
Last week at the Sales and Marketing Bootcamp put on by Robin Robins I met J. David Sims in person. You may remember him from the HIPAA for MSPs webinar he did for us back in January. David introduced me to his MSP business partner, Anton Kioroglo, who agreed to be on this week’s episode. Continue reading
MSP Voice Episode 38 – “Up North” with Ross Whitmore
Ross Whitmore is running his MSP up in a resort town in Michigan. While the area is small, he’s still managed to carve out a nice niche for himself in providing MSP services for local businesses including hospitality and retail. Ross has love technology his entire life and decided a few years ago to give it a try on his own. Continue reading
MSP Voice Episode 37 – “Succeeding In Anonymity” with John Gambill
John is located in Southwest Ohio and started GO Concepts in 1997 and has gone through a few transitions in that time. Starting with a public/private partnership with Time Warner they helped build out and provide internet services for businesses and homes. Continue reading
MSP360 Attends the ASCII Success Summit in Orange Country
This week, David Gugick and Doug Hazelman are representing MSP360 at ASCII event.
On February 20-21, IT service providers and dozens of vendors gathered at ASCII Success Summit in Orange Country to discuss the main MSP industry news and trends, investigate new recurring revenue opportunities, explore new partnerships and meet vendors. Continue reading
MSP Voice Episode 36 – “Texas 2 Step” With Reese Ormand
Based just outside of the Dallas/Ft. Worth area, Techvera was actually started by Reese’s dad as a break/fix consumer repair shop. Getting involved in the business in his teens, Reese went off to college and came back to take over the business and transition to MSP instead of break/fix. They now offer a standard stack to their customers. Reese offers some great tips and insights into their transition from break/fix to MSP. Continue reading
MSP Voice Episode 35 – “ITBOG” with Scott Sanders
Scott runs an MSP and break-fix company in Columbia, SC. He started out as residential break/fix and that lead to gaining some commercial clients and MSP. While he’s loyal to those who have been loyal to him he’s not accepting any new residential customers. Continue reading
MSP Voice Episode 34 – “MSP Franchise” with Rick Porter
Rick has been an entrepreneur all his life, starting a DJ business when he was just 16. He found motivation in the US military and then worked for a technology company for a few years before founding Cinch I.T. in 2004. Cinch started off as break/fix but transitioned to MSP soon after. Cinch has been growing ever since and has won numerous awards. Rick is now taking that success and looking to grow by offering franchise opportunities across the country. Continue reading