Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
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Working Remotely: COVID-19 Raises the Standard for VPN Security
There’s nothing new or especially significant about the remote work concept. Students and employees have been doing it in increasing numbers over the past decade. What changed the game was the recent immediate mass exodus from workplaces and classrooms to home offices or even the living room table as a result of the COVID-19 pandemic. Continue reading
MSP Process Audit During the Pandemic
Today, most workloads are remote and most users are trained and understand what they are doing. Hence, there are far fewer tickets from clients. That means that managed IT professionals have a bit more free time than they are used to having. That is the ideal moment to review internal processes and documentation. It might turn out that some of them need fine-tuning or a complete overhaul.
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News You Might’ve Missed. 24 April-1 May
This week Microsoft enhances Kubernetes features and Red Hat integrations; Amazon launches Keyspaces for Apache Cassandra; a PAAY LLC database exposes 2.5 million credit card transactions online; Microsoft patches a security flaw in Microsoft Teams; and a hacker group is targeting businesses on the Revive ad-server platform. Let's see what's going on.
Takeaways From 2019 Ransomware Attacks on MSPs
If you are an MSP or use the services of one, you should be aware that the level of cyberthreat for MSPs has increased dramatically over the last year.
As we’ve previously pointed out, the range of threat vectors faced by the average MSP is now huge, from social engineering attacks to cryptojacking, alongside the ever-present threat of phishing. Continue reading
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Integrate MSP360 Managed Backup into Your Help Desk Portal with Email
Earlier we had an article on 7 best free and open-source ticket systems for MSPs. Today we want to show you how you can integrate the MSP360 Managed Backup solution with your help desk portal using email.
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Top 10 PowerShell Commands Every IT Admin Should Know
PowerShell needs no introduction — it’s the configuration management and task automation framework of choice for the Windows environment. It combines the flexibility of a powerful scripting language with the power and speed of the command line to help IT admins orchestrate, automate and troubleshoot common IT functions. Continue reading
Your MSP Goodwill Is The Key to Business Survival
When your customers are struggling, the best thing you can do is be supportive. During challenging times, your customers need you to help them stay afloat by providing them with options instead of roadblocks. If you can accomplish that, you’ll reap the rewards later. Continue reading
8 Multi-OS Environment Security Best Practices
As an MSP, you may find yourself managing IT infrastructures or environments that include a mix of different operating systems. You might be working with Linux and Windows servers at the same time, for example. Or you may be supporting Windows workstations alongside Macs. Continue reading
News You Might’ve Missed. 13-17 April
What's new this week in the news for MSPs? This week Amazon gave the Outposts hybrid cloud service to GovCloud; the U.S. Defense Department's internal watchdog says there was no interference in Jedi bidding; log-in credentials were stolen in a San Francisco International Airport hack; webhooks are a vulnerability in Slack; and a Ragnar ransomware attack against energy giant EDP. Let's see what's going on.
The MSP’s Guide To Vetting Cybersecurity Vendors
As the cybersecurity market grows, it has become increasingly difficult for managed service providers to assess the value of third-party vendors. Typically, MSPs must now assess hundreds of different products, even within a fair niche product category, and each with different features and price points. In this article, we’ll take a look at a basic set of practices for assessing different cybersecurity vendors for MSPs, and show you how to get the most out of your interactions with them. Continue reading
Want to Keep Your Employees Happy? Ask Yourself These Three Questions
No matter what you do, some employees will never be happy with the decisions you make as a leader, but if you create a more inviting workplace, many of them will show their appreciation for your efforts by being more productive. Continue reading
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