Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
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Guide to Quarterly Business Reviews (QBR) for MSPs
A Quarterly Business Review (QBR), also known as a business review or executive business review, is a face-to-face meeting between MSPs and clients that takes place once per quarter. Its purpose is to review their partnership and discuss how the MSP can better support the client’s business goals. Continue reading
Selling Hardware? Be Transparent with Your Markups!
Many MSPs rely on selling hardware as a way to generate additional revenue. While this source of revenue can help MSPs to boost their top lines, it can also create unwanted friction between them and their clients if they’re not initially straightforward about marking up hardware products. Continue reading
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13 Events MSPs Should Attend in 2020
Networking isn't always effective, but when it is, MSPs benefit in the long run. They typically end up generating more business, finding new opportunities and educating themselves on emerging industry trends, which benefits not only them but their customers. Continue reading
How to Sell Microsoft 365 Backup Services
Because Microsoft 365 is a cloud-based SaaS platform, it’s easy for customers to assume that the data they create or store on it is always safe. Of course, MSPs know that that is not the case; there are a variety of ways in which data can be lost in a Microsoft 365 environment, which is why managed backup services for the platform can be a profitable offering for an MSP business. Continue reading
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News You Might’ve Missed. 08 – 12 June
What's new this week in the news for MSPs?
AWS Launches AMD-based C5a; IBM Cloud Outage Takes Customer Websites Down Worldwide; Snake Ransomware Attack on Honda Factories; Tycoon Ransomware Uses Obscure Java Image Format; Trickbot Malware Using Fake “Black Lives Matter” Voting Campaign; and a Phishing Campaign Is Targeting Microsoft Office 365 Accounts.
Top MSP Certifications in 2024
The nationwide lockdown has many people going up the wall during the COVID-19 pandemic. However, you can reduce the boredom by keeping yourself occupied. How about getting a certification? It will not only be a better use of time, but it will also make you more marketable. Getting a certification can keep you focused on your career goals and validate your newly acquired skills.
MSP Software and Hardware Tools
A successful managed services business requires the right technology stack. Some tools within the stack, such as remote monitoring and management software, may be obvious. Others, like finance and accounting tools, are less so. But in order to work as efficiently as possible, it's important to be sure your MSP technology stack addresses all of your business' needs. Continue reading
News You Might’ve Missed. 01 – 05 June
What's new this week in the news for MSPs?
Azure Maps Previewed by Microsoft; USBCulprit Malware Group Stealing SE Asia Government Data; NASA Contractor Allegedly Attacked by DopplePaymer Ransomware Group; Valak Malware Lifting Credentials from Exchange Servers; Cisco Servers Hacked; More US Colleges Hit by Netwalker Ransomware; and Office365 Targeted with Phishing Scam. Let's see what's going on.
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17 MSP Statistics to Show the Value of Managed Services
Convincing businesses to leverage your IT services can be tough. What can you do to demonstrate the value your MSP provides to clients? Well, numbers are more persuasive than words. Here is a list of 17 statistics broken down into three categories for you to use the data to drive your MSP sales approach. Continue reading
News You Might’ve Missed. 25 – 29 May
What's new this week in the news for MSPs? Docker and Microsoft Join to Make Azure Container Projects Simpler; Fake COVID-19 Map Delivers New Ransomware in Italy; Ransomware Are Using Virtual Machines to Deploy; Maze Hackers Leak Credit Card Data from the Bank of Costa Rica; a Russian Hacking Group Uses Gmail to Deliver Turla Malware Commands; and more.
10 Tips to Improve Customer Service
Nowadays every managed IT provider has access to the best-in-class software and hardware solutions. Technology and knowledge have become cheaper and more accessible than ever, so, to stand out from the crowd, you need to compete in your excellence at providing services. This means that the value of your services to your customers is based on how professional your approach is, not only to the provision of the technical component of your MSP services but also to communication.
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