Blog Articles

Some managed IT providers think it's obvious that they have limited liability for data breaches, failed hardware, and clients’ data loss. On the other hand, many clients believe that their managed IT providers are totally liable for any of these incidents, and they will go straight to court to sue the MSP for any damage, downtime, or loss. While the court may not be on the side of the clients, a lawsuit is a long and expensive process by itself. Continue reading

The successful onboarding of a new hire depends as much on the hiring party as it does on the new employee. When employees don't fit, it costs irreplaceable time and money. Using proven onboarding processes can help prevent this from happening. Keep reading to learn about the technician onboarding process and get the proven onboarding techniques that will help you to land a new MSP employee successfully. Continue reading

Some MSPs will tell you that you should not waste even a minute of your time creating a business plan while your business is only a project. Other, more mature managed IT providers will tell you that, unless you have to secure funding from a partner or investor, an MSP business plan is - you guessed it - a waste of time. Continue reading

Just as organisms need different kinds of care at different stages of development, so do businesses. The marketing and sales strategies that help a startup see success, may not work for a more stable business that’s been in the market for a while. Continue reading

Many MSP owners struggle with building their businesses when they’re focusing on improving the wrong aspects of their operations.

The key to growing a successful business is always to enhance what matters to your customers. By doing so, you put yourself in a better position to make the right decisions more easily when the pressure is on. Continue reading

If we’re being honest, one thing you’ll admit about the human brain is, it can’t always be relied on. It tends to forget even the most important steps in routine processes.

Now that’s precisely where checklists come in. Although they are often overlooked, checklists are critical in organizing all sorts of projects. But not just in the MSP world. If you keenly observe other professionals, you’ll notice that pretty much everyone is now using checklists in their work environments. Continue reading

Some managed IT services leaders tend to treat their staff members as disposable assets, leaving no place for creativity and personal growth. Indeed, they will tell you, the workplace is no place for games, and orders should not be discussed. Continue reading

To generate more revenue for your business, you must be able to deliver leads to your sales team consistently. You must initially vet leads before handing them off to your salespeople, who’ll then narrow them down even more. But it’s important to remember this: not all leads are equal. Continue reading

Today’s breed of criminals doesn’t hang out in dark alleys waiting to snatch your wallet or purse. Rather, they attack through the Internet from the comfort of their rooms, with a much bigger loot in mind. Continue reading

When a tech giant like Microsoft says a simple tool can prevent 99.9% of attacks, that should be enough to grab your attention. Multi-factor authentication (MFA) is not a catchall security tool but it can certainly be your first line of defense against sensitive data breaches. Here’s everything you need to know about making the most of any MFA system. Continue reading