Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
Are Technicians or Businesspeople Better MSP Owners?
To succeed in the MSP business in today’s world, an MSP owner must have several different skillsets and be able to hone them regularly. No matter their background, MSP owners must be able to understand both business and technology. If they don't, the likelihood of failure is quite high. Continue reading
7 Steps to Mastering SOPs
A standard operating procedure, or SOP for short, is a step-by-step document that comprises workflows, frameworks, and procedures that are taken as the standard for your managed IT services. SOPs are a common instrument for most MSPs wanting to standardize and streamline their operations. These documents help to onboard new tech staff members faster and ensure that the quality of support is of the required level. Continue reading
RMM: What MSPs Need to Monitor
As an MSP, you know that remote monitoring and management (RMM) tools will make your life easier by allowing you to oversee and manage devices from a remote location.
But which devices, exactly, should you be managing with RMM solutions? You can’t manage all devices all the time using RMM; it’s important not to try to apply RMM to situations where it’s not a good solution. At the same time, there may be uses for RMM tools that you are overlooking. Continue reading
Top 20 Free SMB Productivity Tools For Your MSP Clients
As the managed services market continues to develop, it becomes increasingly important for MSPs to find ways of setting themselves apart from their competitors. Up to now, most MSPs have chosen to win clients over by increasing the value of their products through competitive pricing and product bundling. Continue reading
MSP Risk Management Guide
It is easy to say that you need to evaluate your risks, control and mitigate them and, if anything bad happens, perform damage control, overview the situation and make appropriate changes. All that sounds great, but what is “risk” exactly? And how do you make risk management a part of your value-based managed IT offering? Continue reading
How Do You Limit Liability as an MSP?
Some managed IT providers think it's obvious that they have limited liability for data breaches, failed hardware, and clients’ data loss. On the other hand, many clients believe that their managed IT providers are totally liable for any of these incidents, and they will go straight to court to sue the MSP for any damage, downtime, or loss. While the court may not be on the side of the clients, a lawsuit is a long and expensive process by itself. Continue reading
New MSP Technician Onboarding
The successful onboarding of a new hire depends as much on the hiring party as it does on the new employee. When employees don't fit, it costs irreplaceable time and money. Using proven onboarding processes can help prevent this from happening. Keep reading to learn about the technician onboarding process and get the proven onboarding techniques that will help you to land a new MSP employee successfully. Continue reading
How to Create an MSP Business Plan
Some MSPs will tell you that you should not waste even a minute of your time creating a business plan while your business is only a project. Other, more mature managed IT providers will tell you that, unless you have to secure funding from a partner or investor, an MSP business plan is - you guessed it - a waste of time. Continue reading
Hunters vs. Farmers: Guide to MSP Sales Personas
Just as organisms need different kinds of care at different stages of development, so do businesses. The marketing and sales strategies that help a startup see success, may not work for a more stable business that’s been in the market for a while. Continue reading
Every Month Is Cybersecurity Awareness Month
October is known as National Cybersecurity Month in the US. Due to the accelerated growth of cybersecurity risks, this sounds appropriate for end or home users but, at the same time, the situation is equally dangerous for any knowledgeable managed IT provider. Continue reading
How to Build a Successful MSP Business
Many MSP owners struggle with building their businesses when they’re focusing on improving the wrong aspects of their operations.
The key to growing a successful business is always to enhance what matters to your customers. By doing so, you put yourself in a better position to make the right decisions more easily when the pressure is on. Continue reading