Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
Featured post
Change layout
How to Migrate to a New Managed Backup Solution
If you’re a managed service provider (MSP) offering backup as a service (BaaS) for clients, then architecting your technology stack in the most efficient way is an important part of delivering value to your customers. Continue reading
Help Desk Certification: The Value for MSPs Explained
You only start a managed IT business if you are already a great technician. As time goes by and your MSP grows, you typically hire another technician to help you with the clients, and a salesman to boost your prospect numbers. If your services are great and your sales are healthy, over time you will hire more technicians and more salespeople and become bigger. Continue reading
Don’t miss new articles!
Thank you for subscribing!
Disaster Recovery FAQ: Essential Definitions for IT Pros and MSPs
Some IT professionals believe that having automated data backups enables them to perform disaster recovery. As many of you know, this is far from the case.
To create a robust disaster recovery plan, you must understand the concepts, terms, and definitions that underlie it. In this FAQ section, we'll go over the main approaches and topics for disaster recovery and give you links to other guides that go into more detail on most of these topics. Continue reading
How MSSPs Can Serve Healthcare Clients Amid Rising Cyberattacks
With the recent vaccine breakthroughs in COVID-19 occurring around the world, IT security service providers for healthcare clients have been on high alert. Cybercrime is more prominent in this industry than ever, as cyberattacks aim to disrupt medical efforts and IT systems. While government officials are telling hospitals to do what they can in order to protect against these attacks, there’s only so much they can do on their own. Continue reading
Don’t miss new articles!
Thank you for subscribing!
Serving MSP Healthcare Customers: Tips and Best Practices
Today, technology is at the center of modern medicine, which is why IT expertise is a skill that’s growing in importance for healthcare providers. The complexity of data systems, networks, and cybersecurity continues to increase each day. With this being the case, managed IT service providers (MSPs) are poised to be more valuable than ever. Continue reading
Top Challenges for MSPs in 2024
While MSPs undoubtedly are looking forward to the new year, they may want to first look back at 2023. Many of the challenges they faced in 2023 are simply rolling over into 2024, and if MSPs aren’t careful, they’re going to fall into the same traps. Continue reading
Should You Outsource Your MSP Help Desk?
You might already be using an MSP help desk software to manage questions from users and customers, ensuring everything is streamlined and organized. But outsourcing your help desk can prove beneficial for the future growth of your business.
Continue reading
MSP Master Service Agreement: 5 Essentials It Should Cover
There are several basic documents each managed IT provider should employ. An MSP master service agreement, MSA for short, is one of these, and the first to be set up. This is the agreement that defines the obligations of two parties – you as an MSP, and your client. Continue reading
Top MSP Industry Trends in 2024
In this article, we will define four MSP industry trends that will definitely be in great demand in 2024. Also, we will overview the best tips and tricks to boost your sales and marketing in the upcoming year. Continue reading
Top 43 Clients’ Questions MSPs Should Answer
Whether you’re meeting new prospects or dealing with existing customers, you’ll need to answer questions. From pricing to your overall business practices, clients will ask just about everything. Continue reading
Cold Calling: Are You Doing It Right?
Not everybody’s comfortable with cold calling prospects, but those who are can generate additional revenue for your business — as long as they’re cold calling the right way.
Cold calling isn’t dead; it’s just evolving. Continue reading
Load more