Blog Articles

Oftentimes, managed service providers (MSPs) may view quarterly business reviews (QBRs) as a formality. The reality is that these meetings are a necessary and valuable opportunity for you to check in with customers. They play an important role in your customer service level and customer retention. The QBR is a chance to check your customer’s pulse and an opportunity to demonstrate value, especially as an MSP. Continue reading

Cash flow is an issue for many managed service providers (MSPs) as the economy struggles to recover from the effects of COVID-19. The need to maintain cash is more important than ever—and right now, renewals are low-hanging fruit for your business. Keeping up with renewals also promotes engagement with your clients, which can also create more business. Continue reading

The most valuable part of your MSP may not be apparent at first glance. Clients may sign up with your firm based on your staff’s technical capabilities and the tools that allow them to deliver quality service. But those are usually not the things investors and finance staff scrutinize the most when they are considering a purchase or proposal. Continue reading

With severe weather conditions causing power outages with increased frequency, it makes sense for businesses to take proactive steps to protect their operations. MSPs have an important role to play in this process, since businesses commonly look to their MSPs to help them survive a power outage. Continue reading

It would have been hard to miss the rapid rise in ransomware attacks hitting businesses of every size. Over the past year, attacks have crippled hospitals, schools, government organizations and more. What’s more, high-profile attacks have hit major national infrastructure or supply chain organizations like the Colonial Pipeline, Kaseya, meatpacking company JBS and more. Continue reading

When a customer turns care of their environment over to a trusted partner like a managed services provider (MSP), they’re looking for them to take care of some of the most critical elements of their environment, such as patching. Continue reading

Patch management might seem like an unnecessary process, until the very first patch deployment goes wrong. When your production environment is affected, the downtime is critical for the whole company. And it becomes even more critical if your MSP clients are affected and your SLA obligations and your reputation are at stake. Continue reading

There are several types of vendor-related risks that you should be aware of. And although the risk of being compromised due to a successful hack of your vendor or partner is certainly possible, it is among the least probable on that list. In this article, we will overview the main types of risks that you should keep in mind. We will also help you to create a methodology and a workflow to embed vendor risk management techniques to help you pick the best one for the job. Continue reading

When it comes to protecting clients from cyberattacks, a zero-day exploit can be an MSP’s biggest enemy. A zero-day is a computer software vulnerability that remains undetected by either the vendor or the user until it is activated by the attackers. Continue reading

Let’s face it. Even the smallest MSP business is made up of numerous elements that are intricately connected. On one hand, there are internal processes like employee management and network management. Then on the other, you have to worry about external processes like client management and system maintenance. Continue reading